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Customer Service Representative

4 months ago

Wimborne Minster UK, UK, United Kingdom Element Materials Technology Full time

Overview

Element has an opportunity for a Customer Service Representative at our Wimborne facility. For this role, you will be primarily responsible for handling requests for quotes from our customers; following up on quotations, targeting new prospects, and expanding business with dormant and existing customers. This is great opportunity to join a fast growing and leading Testing, Inspection and Certification business, Making Tomorrow Safer Than Today....



Responsibilities

  • Qualify opportunities from the inbound team / specialists
  • Develop and target new business prospects
  • Expand business with dormant and existing accounts
  • Follow up in a timely manner on quotations
  • Proactively engage with customers using phone, email and TEAMS
  • Identify current and future customer service requirements
  • Manage relationships and utilise technical support
  • Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
  • Achieve activity goals by converting and penetrating accounts
  • Build and maintain a working knowledge of Element’s service offerings
  • Ensure compliance with all Element policies



Skills / Qualifications

  • 3 years of sales and business development experience ideally within a technical / engineering environment
  • Quoting experience from the TIC industry highly desirable but not essential
  • Experience of using MS Office (Word, Outlook, Excel, TEAMS)
  • Ability to read and interpret documents such as customer quotes / contracts, marketing materials
  • Confident to speak effectively before groups of customers or employees of clients
  • Well-developed oral and written communication skills
  • Good basic maths skills
  • Solve practical customer problems
  • Can remain calm when faced with pressure
  • Ability to interface with clients, win new work and determine their requirements
  • A valid driving license
  • This role would suit candidates who have held roles like Lead Generation Executive, Sales Development Executive, Sales Associate, Inside Sales Representative, Business Development Executive
  • This role is commutable from Wimborne, Bournemouth, Poole, Weymouth, Dorchester, Ferndown, Ringwood, Christchurch, Wareham and Blandford Forum



Benefits of working at Element


33 days annual holiday, consisting of 25 days annual holiday and 8 days public / x4 Life Assurance / Legal & General Pension scheme / Cycle Scheme / Free Onsite Refreshments / Recommend a Friend Bonus / Perks At Work Discount Scheme

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.


When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.


While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.


Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.



Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.


All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.