Director GSG Control Management Issues, Events

3 days ago

Brighton East Sussex BN, Lancing, United Kingdom myGwork Full time

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Outstanding customer service has been at the core of American Express for more than 160 years. As part of the Framework for Winning, our company vision is to provide the world’s best customer experience every day. This is at the heart of the work done in the Global Services Group (GSG), where “Customer First” is our commitment to both external and internal customers.

How will you make an impact in this role?

The objective of the GSG Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

GSG Control Management is looking for a Director of Issues, Events & Remediation to lead Intake process, a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Director, GSG Issues, Events & Remediation - Intake will:

  • Assess Potential Issues and Events to confirm if they meet the Issue/ Operational Risk Event (ORE) criteria

  • Investigate and conduct root cause analysis to identify the correct BU who will own and execute issue/Operational Risk Event (ORE) remediation

  • Scope, triage (prioritize), and support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation

  • Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis)

  • Document and maintain records of issues/OREs to ensure transparency and accountability in the issue management process

  • Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes

  • Engage with key stakeholders, including business unit leaders, compliance officers to facilitate effective issue management

  • Prepare and present detailed reports on intake submission case status, trends, and outcomes to senior management

  • Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Minimum Qualifications:

  • 6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities.
  • Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts

  • Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

  • Experience within financial services industry

  • Strong negotiation and influencing skills

  • Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

  • Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds

Preferred Qualifications:

  • Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

  • Experience in at least one of the following:
    • Scoping, prioritizing, and support remediation of operational issues
    • Investigating and conducting root cause analysis to address repeated operational risk issue types
    • Performing quality assurance on documentation of operational risk issues and events
    • Overseeing the remediation process for operational risk issues and events
    • Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability
    • Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices

ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

#LI-DNI

  • Director Control Management

    3 days ago

    Brighton, East Sussex, BN1, Lancing, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Manager - Control Management

    3 days ago

    Brighton, East Sussex, BN1, Lancing, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Manager - Control Management

    3 days ago

    Brighton, East Sussex, BN1, Lancing, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Conference and Events Operations Supervisor

    3 weeks ago

    Brighton, BN1, Lancing, United Kingdom DoubleTree by Hilton Brighton Metropole Full time

    A Conference and Events Supervisor is responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.A WORLD OF REWARDSHourly rateof £12.50Uniform providedFreeand healthymealswhen on dutyGrow your CareerPersonal Developmentprogrammes designed to support you at...

  • Front of House Food and Beverage Manager

    1 month ago

    Brighton, BN1, Lancing, United Kingdom Metropolitan Gaming Group Full time

    Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.Our eleven city destinations across the UK and Egypt...

  • Director of Sales

    3 weeks ago

    Brighton, BN1, Lancing, United Kingdom COREcruitment International Full time

    Job Title: Director of Sales – Branded Hotel Group - SussexSalary: Up to £55,000 + bonusLocation: SussexI am currently recruiting a Sales & Marketing Director to join this branded hotel in Sussex. My client is looking for an entrepreneurial individual with a passion for the industry. As Director you will drive sales and marketing strategy and grow new...

  • Senior Manager, EDDS Governance

    3 days ago

    Brighton, East Sussex, BN1, Lancing, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Analyst-Compliance UK MCO Advisory

    3 days ago

    Brighton, East Sussex, BN1, Lancing, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • General Manager

    3 months ago

    Brighton, BN1, Lancing, United Kingdom Tortilla Mexican Grill Full time

    Here at Tortilla, we are seeking to recruit a General Manager to join our team in Brighton! You will join us on a full-time, permanent contract and in return, you will receive a competitive salary of up to £38,200 per annum plus an amazing, achievable bonus worth up to £10,000 per year.Benefits we offer you as our General Manager:• The opportunity for...

  • Category Manager

    3 days ago

    Brighton, East Sussex, BN1, Lancing, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Sourcing and Contract Manager

    3 days ago

    Brighton, East Sussex, BN1, Lancing, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Litigation Solicitor

    3 weeks ago

    Brighton, East Sussex, BN1, Lancing, United Kingdom G2 Legal Limited Full time

    Job Opportunity: Dispute Resolution SolicitorLocation: BrightonOverview:We are recruiting for an experienced Dispute Resolution Solicitor to join an ambitious firm in Brighton. This role offers significant career progression plus hybrid and flexible working options.Role Requirements:Experience: Minimum 3 years PQE in dispute resolutionProficiency in managing...

  • Associate - Digital Product Operations (Raw Data Analyst)

    3 days ago

    Brighton, East Sussex, BN1, Lancing, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Experienced Casino Dealer

    3 months ago

    Brighton, BN1, Lancing, United Kingdom Metropolitan Gaming Group Full time

    Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.Our eleven city destinations across the UK and Egypt...

  • Director GSG Control Management Issues, Events

    3 days ago

    Brighton and Hove, United Kingdom AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Director ICS Control Management Issues, Events

    4 weeks ago

    Brighton, United Kingdom American Express Full time

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...

  • Manager - Control Management

    3 weeks ago

    Brighton, East Sussex, United Kingdom myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team...

  • Manager - Control Management

    3 weeks ago

    Brighton and Hove, United Kingdom AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Director ICS Control Management Issues, Events

    1 month ago

    Brighton and Hove, United Kingdom AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Operational Risk Manager

    2 weeks ago

    Brighton, United Kingdom myGwork Full time

    About the Role:At myGwork, an inclusive employer and a member of the LGBTQ+ business community, we are seeking a talented Operational Risk Manager to join our team. This role is a great opportunity to make a real impact within American Express, a company that values diversity and inclusion.In this position, you will be responsible for establishing the...

  • Event Manager

    1 month ago

    East Sussex, United Kingdom Live Recruitment Full time

    East Sussex with wfh opportunities - Join this passionate and forward-thinking event agency whose aim is to deliver world class events for their international client base!THE COMPANYThis fantastic organisation uses professionalism, inspiration and imagination to create unique experiences for their clients and attendees. Working primarily with international...

  • Director of Operational Risk Management

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom AMEX Full time

    Lead the Way in Operational Risk ManagementAt American Express, we're committed to providing the world's best customer experience every day. As a Director of Operational Risk Management, you'll play a critical role in ensuring the integrity of our operations and identifying potential risks that could impact our customers and business.The ICS Control...

  • Sales Director

    6 months ago

    Brighton, United Kingdom Poolhall Recruitment Limited Full time

    Poolhall Recruitment are recruiting for a sales director to join our clients SMT and manage the sales floor. This is a fantastic oppitunity for a sales team manager or higher in the events industry to take the next step in their career. **Responsibilities**: - Maintain long-term customer relationships. - Managing sales, achieving growth, and...

  • Director, ICS Control Management Process Risk Reduction

    4 weeks ago

    Brighton, United Kingdom American Express Full time

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...

  • Event Director

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Informa PLC Full time

    Job Title: Event DirectorIn this key role, you will have the opportunity to drive top-line revenue targets across three established global exhibitions, alongside related launch events and digital products. By taking a proactive approach to all aspects of running successful shows, you will play a pivotal role in shaping high-performing events.Key...

  • Senior Event Sales Director

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Michael Page Full time

    As a Senior Event Sales Director at Michael Page, you will play a key role in driving revenue growth and expanding our presence in the tech events industry. This is an exciting opportunity to join a dynamic team and contribute to the success of our clients.Key Responsibilities:Sales Strategy Development: Develop and implement a robust sales strategy to...

  • Managing Director

    2 weeks ago

    East Sussex, United Kingdom Kurt J Lesker Co Ltd Full time

    Are you an experienced Managing Director looking for a new opportunity within the Manufacturing and Engineering industry?Do you want to join a company with huge growth opportunity, working with customers and partners to enable technology for a better world?Are you an excellent leader with a technical background or a strong aptitude for advancing technologies...

  • Events Manager

    2 days ago

    Eastbourne, East Sussex, East Sussex, United Kingdom Elite Hotels Part time

    Events Manager - Eastbourne, East Sussex The Grand Hotel in Eastbourne is recruiting for an Events Manager to join their team on a part-time or on a variable basis. Overview of the role: The role of Events Manager is a key management role within the hotel. The Events Manager ensures the smooth running of events through good planning and time management. ...

  • Event Catering Chef

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Sodexo Prestige Venues & Events Full time

    Chef De Partie BenefitsFlexible shifts with competitive payA great atmosphere in both the kitchen and the event environmentOpportunities for career growth and developmentAccess to a large network of prestigious venuesRecognition and reward schemesWe're experience makers and food fanatics at Sodexo Prestige Venues & Events. We're looking for a Chef De Partie...

  • Managing Director

    3 weeks ago

    Hollington, East Sussex, United Kingdom CV-Library Full time

    Are you an experienced Managing Director looking for a new opportunity within the Manufacturing and Engineering industry? Do you want to join a company with huge growth opportunity, working with customers and partners to enable technology for a better world? Are you an excellent leader with a technical background or a strong aptitude for advancing...

  • Summer Nightclub Events

    6 months ago

    Brighton and Hove, United Kingdom Husky Events Full time

    Established back in 2010, Husky Events is the South Coast's leading student events company, running weekly nightclub based events, one-offs, festivals and more. - Please note: We are only looking for local and college-based staff (over 18), that live in Brighton over the holiday periods, as well as term time._ Working for Husky Events is fun, sociable, but...

  • Managing Director

    7 days ago

    Hollington, East Sussex, United Kingdom Kurt J Lesker Co Ltd Full time

    Are you an experienced Managing Director looking for a new opportunity within the Manufacturing and Engineering industry?Do you want to join a company with huge growth opportunity, working with customers and partners to enable technology for a better world?Are you an excellent leader with a technical background or a strong aptitude for advancing technologies...

  • Program Director for Activities and Events

    3 hours ago

    Brighton, Brighton and Hove, United Kingdom EF Education First Full time

    We are proud to offer a competitive salary of £28,000 - £38,000 per year for this exciting role. As a Program Director for Activities and Events, you will play a key part in delivering an exceptional experience to our students, shaping their experiences through planning and delivering activities and events.You will be responsible for managing everything...

  • Exhibition Director

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Informa Markets Full time

    Job Title: Exhibition Director - Global Events LeaderJob Summary:We are seeking an experienced Exhibition Director to lead our global events team and drive revenue growth across three established exhibitions. The successful candidate will have a proven track record in exhibitions, strategic planning, and business development.Key Responsibilities:Develop and...