Control and Governance Professional
7 days ago
American Express is a global leader in payment services, providing innovative solutions to merchants and consumers alike. Our Global Merchant & Network Services team plays a critical role in enabling our commitment to customer satisfaction by managing relationships with millions of merchants worldwide.
We are seeking an experienced Manager of Issues, Events & Remediation to join our team. As a key member of the GMNS Control Management Issues, Events & Remediation team, you will be responsible for ensuring timely identification, response, and resolution of risk events and issues to minimize impact and prevent recurrence.
Your Key Responsibilities:- Support remediation of issues by influencing Business Units (BU) who own and execute issue/Operational Risk Event (ORE) remediation.
- Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact.
- Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process.
- Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process.
- Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes.
- Perform sample testing of issues to ensure resolution is complete and effective.
- Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution.
- Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees.
We offer a highly competitive salary of $150,000 - $220,000 per year, depending on experience, plus bonus incentives and a comprehensive benefits package.
In this role, you will have the opportunity to work with a diverse team of professionals and contribute to the development of our organization's control management practices.
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