Fraud Investigator

1 week ago


Swansea Wales, Wales, United Kingdom Zest Recruitment and Legal Consultancy Ltd Full time

Job Title: Counter Fraud Handler

Location: Swansea (Hybrid: 3 days in office, 2 days home working)



About the Role:

Are you a driven and detail-oriented professional with a background in motor claims? We have exciting opportunities for Counter Fraud Handlers to join a leading specialist motor insurer in Swansea. In this role, you’ll work closely with a Claims Validation Unit Team Leader, investigating and resolving fraud claims while maintaining control of investigation and litigation costs.


Key Responsibilities:

  • Conduct thorough investigations into fraud claims to achieve optimum outcomes.
  • Control investigation and litigation costs effectively.
  • Collaborate with internal teams and external partners to identify fraud indicators and trends.
  • Ensure compliance with pre and post-litigation procedures, regulatory requirements, and industry best practices.


What We’re Looking For:

  • Previous experience in a motor claims department, ideally with recent exposure to Personal Injury (PI), Credit Hire, or Fraud.
  • Strong decision-making and problem-solving skills with a logical and clear approach.
  • Commercial awareness to understand how internal and external factors affect business operations.
  • Knowledge of fraud indicators and experience with compliance and regulatory requirements.


What’s on Offer:

  • Comprehensive training and ongoing support.
  • Competitive salary with annual bonus opportunities.
  • Fantastic employee benefits.
  • Hybrid working model to support work-life balance.


Ready to make an impact in the fight against fraud? Get in touch today for an informal chat about this exciting opportunity


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