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Information Technology Desktop Support

4 months ago

Newcastle Upon Tyne UK, Tyne & Wear, United Kingdom NRG. Full time

Responsibilities will include, but are not limited to:


IT Helpdesk and Desktop support:


Administration of the IT Helpdesk

Preparation and provision of hardware and software for new employees

Serving as the main point of contact for all employees regarding unresolved IT helpdesk incidents.

Assist IT infrastructure upgrades and installations as required.

Providing technical assistance for PC users, telephony, and mobile communications

Maintaining registers for maintenance and IT hardware and software asset database

Develop technical knowledge.


Software Application Support:

Enhancing skills and offering software support for all business software applications.

Assist in the installation of software updates.

Assist on software development projects as required.


Other responsibilities:

To assist in the preparation and delivery of IT training and awareness material

Maintaining consumable supplies for printers and other IT peripheral equipment

Perform other tasks and duties as required by the IT Infrastructure and Operations Manager


Desired Skills & Experience:


Essential

Educated to NVQ Level standard or equivalent experience.

Experience of helpdesk support

Understanding of Active Directory (including Administration)

Office 365 (including user/license Administration)

Azure (Entra ID) user and group administration

IT support (including Networking TCP/IP, DHCP/DNS)


Beneficial

Experience with setting up and troubleshooting Zoom/Teams meetings.

Experience with Freshservice IT service management or another leading ITSM tool.

Software applications support

Intune including

Autopilot laptop provisioning.

Apple iPhone/iPad enrolment

Understanding/Awareness of ITIL support framework


Personal

Professional telephone manner

Customer focused approach

Analytical

Problem solving

Assertive

Attention to detail.