Support Specialist

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Radius Full time
Job Opportunity at Radius

We are seeking a skilled 1st/2nd Line Support Engineer to join our team. This role involves providing technical support to our customers via remote technologies and telephone support.

Key Responsibilities:

  • Provide end-user support for desktops, laptops, and mobile devices
  • Attend customer sites to provide on-site support as required
  • Technical support for Microsoft Windows Desktop/Server Operating System, Microsoft 365 product suite, and Microsoft Azure Active Directory

Requirements:

  • Demonstrable experience with Microsoft Windows Desktop/Server Operating System, Microsoft 365 product suite, and Microsoft Azure Active Directory
  • Proven experience supporting user and group management, desktop and mobile device management, and Windows OS experience
  • Understanding of TCP/IP networking, ITSM platforms, and ITIL workflows and practices
  • Knowledge and understanding of working to defined SLAs and KPIs

About Us:

Radius is a company that values training and career progression. We offer a remote working environment with opportunities for growth and development.



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