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IT Support Specialist
2 months ago
We are seeking a skilled IT Support Technician to join our team at In Technology Group Limited in Newcastle city centre. This is a fantastic opportunity for someone looking to work closely with teams across the business and deliver hands-on technical support.
The Role:
As the Internal IT Support, you will be responsible for providing day-to-day technical assistance to staff, troubleshooting hardware and software issues, and maintaining the company's IT infrastructure. You will manage user accounts, provide system updates, and ensure the smooth running of all IT operations within the office.
Main Responsibilities:
- Troubleshoot and resolve hardware and software issues
- Manage user accounts and permissions (Active Directory)
- Perform system updates and software installations
- Monitor and maintain network performance and security
- Set up and configure new equipment (PCs, printers, etc.)
- Ensure backup and recovery processes are followed
- Provide technical support to employees across departments
- Manage antivirus and security protocols
Requirements:
- Microsoft Office 365
- Windows 10/11
- Active Directory
- Basic networking (LAN/WAN)
- Hardware troubleshooting (desktops, printers, etc.)
