IT Support Specialist
4 weeks ago
Job Summary
We are seeking a highly motivated and skilled IT Support Specialist to join our team at Brewin Dolphin. As an IT Support Specialist, you will be responsible for providing exceptional customer service to our employees, resolving technical issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities
- Provide timely and effective support to employees, ensuring minimal disruption to their work.
- Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure.
- Collaborate with other support teams to ensure seamless service delivery and efficient issue resolution.
- Develop and maintain knowledge base articles to aid in troubleshooting and issue resolution.
- Participate in on-call rotations to provide 24/7 support to critical systems.
Requirements
- Strong technical skills, including experience with infrastructure, desktop devices, and operating systems.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Proven track record of delivering high-quality service and meeting performance targets.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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