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Flights and Ticketing Administrator

2 months ago

UK, UK, United Kingdom Rockpool Recruitment Full time

Ticketing and Flight Administrator – London

Our delightful client who offers one of the best employee benefits packages in the industry is seeking a Ticketing and Flight Administrator to join their team. This role is key to ensuring smooth flight arrangements for their tour operations, requiring strong Ticketing knowledge and excellent customer service skills.


Ticketing and Flight Administrator - What Will I Be Doing?

  • About 40% of your role will be issuing tickets on Amadeus, together with refund, re-issues and BSP.
  • Supporting Flight Requests: Handle upgrades, domestic add-ons, date and route changes, meal and seating requests, and airport assistance.
  • A large part of your role with be administrative: Update flight details in the reservation system, finalise trip details, checking details with airlines etc.
  • Coordination: Assign seats, monitor Amadeus queues, and assist with pre- and post-departure tasks.


Ticketing and Flight Administrator - What Experience Do I Need?

  • Industry Knowledge: Solid understanding of the aviation and travel industry, with specific expertise in airline contracts, fares, and IATA/BSP ticketing procedures is essential – you must be proficient in issuing tickets.
  • Technical Skills: Proficiency in Amadeus GDS.
  • Organizational Abilities: Strong time management skills with the capacity to handle multiple priorities and meet deadlines.
  • Communication: Excellent verbal and written communication skills, and the ability to work both independently and as part of a team.


Ticketing and Flight Administrator Additional Info:

This is a small friendly team who work closely together. Many people have been with this business for a long time – they really look after their people and they just don’t want to leave.

  • Competitive Package: Salary is c£33k plus annual discretionary bonus, private healthcare, excellent pension.

This is a hybrid role in London with 3 days a week in the office after a qualifying training period of full time in the office.

  • Hours: Full-time role Monday to Friday 9 – 5.30 with flexibility required to meet the operational needs of the business. There is potential to be on call approximately once every 4 – 5 weeks at a weekend but this is paid extra, and it is very quiet indeed – it is only for emergencies.