Customer Experience Manager
3 months ago
Customer Experience Manager
Entry Level
Remote position
As a Customer Experience Manager, your primary responsibility is to assist clients with their travel needs, offering personalized service and expertise to ensure a seamless and enjoyable travel experience. You will be responsible for handling inquiries, making travel arrangements, providing recommendations, and resolving any issues that may arise before, during, or after the trip.
Key Responsibilities:
- Client Assistance:
- Respond promptly to client inquiries via phone, email, or in-person, providing information and guidance on travel destinations, packages, and services.
- Listen attentively to clients' preferences and requirements, offering tailored recommendations and solutions to meet their needs.
- Assist clients in booking flights, accommodations, transportation, tours, activities, and other travel-related services.
- Itinerary Planning:
- Create customized travel itineraries based on clients' preferences, budget, and interests, ensuring a well-planned and memorable trip.
- Coordinate with airlines, hotels, car rental companies, and other vendors to confirm reservations, arrange special requests, and manage any changes or cancellations as needed.
- Documentation and Payments:
- Ensure all necessary travel documents, such as passports, visas, and travel insurance, are obtained and up-to-date.
- Collect payments, process transactions, and issue tickets or vouchers in compliance with company policies and procedures.
- Problem Resolution:
- Address any issues or concerns raised by clients during their travels, offering prompt assistance and resolving problems effectively to enhance customer satisfaction.
- Collaborate with relevant stakeholders, including airlines, hotels, and tour operators, to resolve issues such as flight delays, accommodation changes, or unexpected emergencies.
- Product Knowledge and Research:
- Stay updated on travel trends, industry developments, and destination information to provide accurate and insightful advice to clients.
- Continuously research and evaluate new travel products, services, and destinations to expand offerings and enhance the overall customer experience.
- Administrative Tasks:
- Maintain accurate records of client interactions, bookings, payments, and other relevant information using computerized systems or databases.
- Prepare and distribute travel documents, confirmations, and itineraries to clients in a timely manner.
-
Customer Experience Manager
7 days ago
UK, UK, United Kingdom Search Full timeExciting Opportunity: Customer Experience Role – £240 per day! (9-month Maternity Cover)Are you passionate about customer engagement and data-driven marketing? We have an exciting opportunity for a Customer Experience professional to join our dynamic team on a 9-month maternity cover. This role offers flexibility, the chance to work remotely, and a day...
-
Customer Experience Supervisor
3 months ago
UK, UK, United Kingdom Zachary Daniels Full timeCustomer Experience Supervisor | Bluewater | £30,000 + BonusesWe are currently recruiting for a Customer Experience Supervisor for an established store in Bluewater. With Stores across the UK and Europe, our client is enjoying a sustained period of growth and success. We now have an exciting opportunity to join the retailer as a prestigious Customer...
-
Head of Customer Experience
2 weeks ago
UK, UK, United Kingdom Karndean Designflooring UK Full timeHead of Customer ExperienceIn 1973, Karndean started life as a small family business. Now we are one of the world's most renowned and respected luxury flooring brands. We recognise our people as being the key drivers of our success and it’s their passion and innovation that has allowed us to continue growing as a business.We are looking for a dedicated...
-
Head of Customer Experience
1 month ago
UK, UK, United Kingdom Halfords Full timeBased: Redditch Worcestershire Mon-Weds About us At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a leading specialist retailer, we drive market innovation with a customer-focused approach and a diverse product range. Our services encompass everything from e-bike and electric vehicle maintenance to on-demand...
-
Customer Experience Coordinator
3 months ago
UK, UK, United Kingdom Askable Full timeWe're Askable Askable has been changing the game in research and insights since 2017. Born in Brisbane, Australia, Askable has bootstrapped its way to a global expansion. We’ve gone from 0-50 people in 6 years and following another stellar year of growth, we’re looking to bring on the right people to help us get to the next level and deliver a 6-star...
-
Furniture Designer
4 weeks ago
UK, UK, United Kingdom Experience . Design Full timeWe are a design agency specializing in the interior architecture of educational facilities. We create innovative, functional, and beautiful spaces that enhance learning and engagement. As part of our comprehensive services, we design custom furniture tailored to the unique needs and budgets of our clients. We are currently seeking a talented and experienced...
-
Marketing Automation Manager
1 month ago
UK, UK, United Kingdom GES - Global Experience Specialists Full timeMarketing Automation Specialist – Drive Growth with GES EMEA!About the Role:Are you a marketing dynamo with a passion for innovation and data-driven results? Step into the spotlight with GES EMEA as our Marketing Automation Specialist! We’re on the hunt for a creative and analytical superstar to own our full customer lifecycle program and turbocharge our...
-
Field Sales Executive
1 month ago
UK, UK, United Kingdom Ted Experience Full timeJoin Our Mission to Transform Lives – Be a Sales Advisor for a Revolutionary Tobacco Alternative!Are you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? Join our team in Bristol and be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and...
-
Business Systems Customer Experience Developer
2 weeks ago
UK, UK, United Kingdom GRIDSERVE Full timeROLE OVERVIEW The Dynamics 365 Customer Experience Developer will be responsible for creating custom solutions that enhance the functionality of the Dynamics 365 CE applications. By using a variety of tools and techniques, including Visual Studio, Azure DevOps, and PowerPlatform, you will build robust solutions tailored to meet the business needs and support...
-
UK, UK, United Kingdom CrossCountry Trains Full timeCommercial & Customer Experience Graduate - BirminghamWe are ArrivaCrossCountry is a train operating company owned by Arriva UK. Here at Arriva, we are well on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 13 different European countries every year. We have a vision to...
-
Retention Manager
1 month ago
UK, UK, United Kingdom AllClear - Voted UK's No.1 for Customer Care Full timeJoin Our Team as a Retention Manager Location: Hybrid (Harold Wood, London Zone 6 / Remote) Department: Marketing Reports to: Head of MarketingAre you a strategic thinker with a strong commercial mindset, passionate about driving customer loyalty and revenue growth? The AllClear Group is looking for an experienced Retention Manager to shape and lead our...
-
Customs Manager
1 month ago
UK, UK, United Kingdom You Recruitment Ltd Full timeAre you an experienced Customs Expert with a knack for building processes and creating strong teams from scratch? Love the idea of being at the forefront of a well-established logistics company, helping to shape its future in the UK? Then we’d love to hear from you!Location: Felixstowe About the Role: We’re working with a leading logistics company...
-
Founding Customer Service
3 months ago
London, UK, UK, United Kingdom Healthera Full timeAbout Healthera: Healthera is a leader in digital health innovation, dedicated to revolutionizing the operating model of healthcare providers and creating the most modern, seamless experience possible for millions of patients in the UK and abroad.Our technology empowers patients to access faster medicine delivery and personalised local medical care....
-
Customer Insights Manager
1 month ago
UK, UK, United Kingdom Harnham Full timeCUSTOMER INSIGHT MANAGERUP TO £70,000 + BENEFITSLONDONAn award winning insurance company is searching for a skilled Customer Insight Manager to join their team. In this role, the successful Customer Insight Manager will provide insights into end-to-end customer journeys that will optimize customer journeys, gathering insights from surveys and complaints,...
-
Customer Success Manager
4 months ago
UK, UK, United Kingdom Space Executive Full timeCustomer Success ManagerAbout the RoleJoin a growing FinTech team as a Customer Success Manager, reporting to the Head of Customer Success.Build and maintain strong, long-term relationships with customers, acting as a trusted advisor.Drive customer satisfaction, product adoption, and contract renewals, while identifying up-sell and cross-sell...
-
Web and Digital Experience Manager
3 months ago
UK, UK, United Kingdom MHR Full timeAs a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. Software never stays the same and neither do we. We want our people to be part of a progressive organisation,...
-
Customer Service Manager
1 month ago
UK, UK, United Kingdom Morgan Ryder Full timeCustomer Services ManagerLocation: LiverpoolSalary: £60k basic plus, pension, 25 holidays, Life cover x3, Pension 6.75%Hols 23 days, Medical Cashback PlanAbout the Role:We are looking for a dynamic and experienced Customer Service Manager to join our team based in Liverpool. This role will see you leading a dedicated customer service team in delivering...
-
Customer Success Manager
1 month ago
UK, UK, United Kingdom ZEREN Full timeUK founded Series A DevOps SaaS | Customer Success Manager | Fully Remote | Must have experience with developer tools and softwareWe’re excited to be partnering with a Series A DevOps platform that’s on an incredible growth journey. They’ve raised over $30M in funding and have more than doubled in size over the past year. They are a UK founded SaaS...
-
Member Experience Managers
3 weeks ago
UK, UK, United Kingdom Wellfit.me Full timeMember Experience Managers - Dubai, UAE Are you a dynamic and innovative fitness professional with a passion for delivering exceptional customer service? We are seeking Member Experience Managers to create unforgettable experiences for our members. What You'll Do: Cultivate a member-obsessed service culture across the organization. Develop and...
-
Customer Success Manager
4 weeks ago
UK, UK, United Kingdom iVvy Full timeCompany DescriptioniVvy is a SaaS technology provider disrupting the MICE industry by delivering Event Management, Venue Management, and Distribution Solutions to the meetings, and events industry.Role DescriptionThis is a full-time remote role at iVvy. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer...