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Tenancy Sustainment Coordinator
4 months ago
We are Hestia. We make a difference.
At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence.
The service you will work in….
The aim of the post is to deliver a tailored service to house rough sleepers. The postholder will work with the rough sleepers to develop, support and maintain independent living skills and general wellbeing and maximise the independence of people with history of rough sleeping with the final aim to enable positive move on to prevent rough sleeping.
A day in this role looks like…
As a Tenancy Sustainment Coordinator at Hestia, you will play a crucial role in our Mental Health and Complex Needs Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.
A day will never look the same and some of the things you can expect to do/be responsible for are:
- Deliver a tailored service offer to previous rough sleepers and those at risk of rough sleeping.
- Develop, support and maintain independent living skills and general wellbeing and maximise the independence of people with history of rough sleeping.
- Effectively and professionally work with the referring agents at the H&F PATHS Team.
- Enable positive move on to prevent rough sleeping.
- Co-produce needs, risk and aspiration based assessments with people using the service to ensure the delivery of a personalised service.
- Assess and support service users with a range of needs, risks and aspirations for example rough sleepers with mental health and substance misuse issues, offender backgrounds who have experienced complex life experiences.
- Formulate, implement and review personalised, client-focused SMART support plans to develop, review and achieve goals and aspirations.
- Engage service user's supporters in their support plans (with consent) including statutory and voluntary sector providers.
- Utilise key-working sessions with key clients to enable them to develop, sustain and maximise independence, maintain their accommodation and enjoy a good quality of life.
- Deliver a flexible, dynamic, proactive and responsive service according to client needs including work outside of ordinary offices hours including weekends and evenings.
- Motivate service users in all aspects of tenancy sustainment.
- Engage service users in activities which support their physical and mental wellbeing including meaningful day time activities and maintaining healthy relationships.
- Enable the service users to take responsibility for their health needs including physical health and mental health.
Why Hestia?
Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.
We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:
- Solution focused and pro-active in achieving high quality client work and results in a fast paced and outcome focused environment.
- Experience from previously working in a target led environment.
- Thriving in negotiating and accomplishing daily outcomes.
- Strong work ethics.
- Can demonstrate knowledge and experience or relevant qualifications of working with housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness evection and tenants' right.
- Can demonstrate knowledge and experience of working with welfare benefits legislation (including welfare reform) and (Health and Safety).
- Can demonstrate knowledge and experience of working with the causes of homelessness and the ability to create interventions with service users to address these.
- Excellent customer service skills.
- Impeccable organisational skills.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer…
Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.
