Guest Experience Agent

4 weeks ago

Central London, London, United Kingdom ME London Full time

The world is yours with Meli

Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

About ME London Hotel, WC2R 1HA

ME by Meli is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies Then you connect with the ME by Meli brand

**Salary package:up to£26,821 plus service charge//Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more**???????


Guest Experience Agent (Aura Host)

Job Mission

The Aura Host oversees the daily operations of the department, dedicated to achieving excellence in customer satisfaction.

Responsibilities will include, but are not limited to:

  • Comply with the attributes, standards and manuals that apply in their department and ensure compliance in other areas.
  • Ensure the customer experience, personalise their stay, anticipate their needs and exceed their expectations.
  • Use the different customer experience management tools efficiently. Be aware of the Voice of the Customer results and comply with the defined improvement plans.
  • Manage the guests digital experience according to the global strategy.
  • Manage customer incidents, following the established protocols.
  • Comply with sensory architecture in the different areas of the hotel, including lighting, decoration, aroma, and background music.
  • Verify that material orders follow the set product guidelines for better optimisation of economic resources.
  • Be knowledgeable about London and be able to offer services and products according to customers' preferences.


What are we looking for?

  • A team player
  • Knowledge of London
  • Strong attention to detail
  • Be fluent in English
  • Additional Spanish desirable.

The successful candidate must already have eligibility to work in the UK.


Because belonging to the great Meli family is being VIP

Our Benefits Package Includes:

Competitive Salary

Holidays:28 days holiday including 8 public holidays

Contributory pension scheme

Refer a friend bonus:£500 (subject to successfully completed 6 months probation)

Discounted dental and health cover with HSF

Travel & Food discounts:excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform

Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts:with Perks at Work

Pay Day parties

At Meli we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

At Meli Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to beVery Inspiring People, follow us on:

INSTAGRAMTWITTERLINKEDININDEEDGLASSDOOR


AMRT1_UKCT

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