Current jobs related to Customer Experience Officer - Birmingham UK, West Midlands - HAYS
-
Customer Liaison Officer
2 months ago
Birmingham, UK, West Midlands, United Kingdom Fortem Solutions Full timeThe RoleDue to our continued success here at Fortem, we are excited to announce an opportunity for a skilled and dynamic Customer Liaison Officer to become a pivotal part of our Birmingham Projects team.Located in southern Birmingham, with potential travel across the city, this full-time role is perfect for someone who is passionate about enhancing customer...
-
Customer Experience Project Manager
1 day ago
Birmingham, UK, West Midlands, United Kingdom James Andrews Recruitment Solutions Ltd Full timeWe are currently partnering with an award winning, national rail provider who are recruiting for a Customer Experience Project Manager to join their growing Customer Experience team, providing project management support to the delivery of CEX aimed at improving customer experience.Our client is proud to be recognised as an international charity with a key...
-
Customer Experience Representative
2 weeks ago
Solihull, UK, West Midlands, United Kingdom Legal & General Full timeLife can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income,...
-
Customer Service Executive
2 weeks ago
Birmingham, UK, West Midlands, United Kingdom Blu Digital Full timeCustomer Service ExecutiveAre you looking for a fantastic opportunity in a fast growing Luxury retail company?You will ensure you deliver the defined experience and be an expert on their products, undertake all customer service and operations processes, ensuring 100% accuracy and compliance at all times. You will handle all customer data and systems, and...
-
Customer Support Representative
2 weeks ago
Birmingham, UK, West Midlands, United Kingdom Parkside Recruitment Full timeJob Advertisement: Customer Service AgentLocation: BrighamJob Type: Hybrid (Office/Home-based)About the Role:Our client, an innovative and growing company, is seeking a Customer Service Agent to join their dynamic Customer Service team. This role is crucial in ensuring customers receive a high and consistent level of service across the full range of the...
-
Customer Service Manager
1 month ago
Birmingham, UK, West Midlands, United Kingdom WeComm Full timeMUST BE FROM A JEWELRY/LUXURY ACCESSORIES BACKGROUND!Can be someone already in a similar position OR 'Store Manager' looking to get into the back end (head office) of Customer Service...WE are partnered with an insane luxury jewelry retailer that is known and appreciated for their sophisticated pieces. They are looking for a Customer Service Manager...
-
Office Coordinator
1 month ago
Birmingham, UK, West Midlands, United Kingdom Centrick Full timeOffice Co-ordinator Birmingham, West Midlands We are Centrick. Founded in 2005, we are a group of businesses dedicated to all things of residential property, with a national presence. Not only do we provide building & estate management services for developments of all sizes, but we also cover all aspects of Land, New Homes, Investments & Asset Management,...
-
Customer Care Professional
4 days ago
Birmingham, UK, West Midlands, United Kingdom ZEISS Vision Full timeThe Carl Zeiss Vision GB Customer Care Team are responsible for delivering the highest quality customer experience to our customers, enabling, and supporting our customers to deliver exceptional experiences for their patients. As a Customer Care Advisor, you will be the first point of contact for our customers, targeted to deliver first contact resolution...
-
Customer Service Manager
6 days ago
Birmingham, UK, West Midlands, United Kingdom PYVITAL Full timeJob Title: Customer Service ManagerLocation: Birmingham (On-Site)Salary: £50,000 Per AnnumContract Type: Full-Time, PermanentAbout the Role:We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral to ensuring the seamless...
-
Procurement Lead Officer
1 month ago
Birmingham, UK, West Midlands, United Kingdom Venn Group Full timeProcurement Lead OfficerOur client, a large and well-respected body in the West Midlands is seeking a permanent Procurement Lead Officer, as a result of expanding the team.In this role you will spearhead collaborative and local procurement projects, ensuring their successful delivery while aligning with customer requirements and timelines.About the roleIn...
-
Customer Service Specialist
4 weeks ago
Birmingham, UK, West Midlands, United Kingdom FirstPort Full timeJob role: Property Service Specialist (Customer Service)Location: Birmingham - (Typically 3 days required in our office and 2 can be remote)Hours: Monday to Friday, 9am-5pm (35 hours per week)Starting Salary: From £22,000 per annum plus benefitsThe Job RoleFancy a hugely exciting opportunity to join the UK's favourite Property Services Provider, where...
-
Birmingham, UK, West Midlands, United Kingdom Savino Del Bene Full timeMULTI-MODAL CUSTOMER SERVICE SPECIALIST - BIRMINGHAMWith more than 337 offices in 60 countries and over 6,000 employees globally and annual sales of 2.6 billion Euros, Savino Del Bene is a leading global logistics company offering import, export, customs brokerage services and warehousing third-party solutions. We are looking for an energetic and...
-
Mortgage Loan Officer
1 week ago
Birmingham, UK, West Midlands, United Kingdom Parkside Recruitment Full timeExciting Job Opportunity: Mortgage Support Officer Wanted! Are you ready to elevate your career with a cutting-edge and rapidly growing company? We are on the hunt for an exceptional Mortgage Support Officer to join our Operations Team and play a key role in revolutionizing the mortgage lending experience!About the Role:As our Mortgage Support Officer,...
-
Customer Service Administrator
2 months ago
Birmingham, UK, West Midlands, United Kingdom Margetts Fund Management Ltd Full timeThe RoleYou will act as a Customer Service Administrator as part of a team of 7.Duties will include (but not exhaustive):§ Responding to queries via email, post and telephone.§ Completing Anti-Money laundering checks as part of all customer due diligence, internal and external fraud controls.§ Reception Duties, including welcoming guests, accepting...
-
Customer Service Specialist
1 week ago
Birmingham, UK, West Midlands, United Kingdom FirstPort Full timeJob role: Customer Service Specialist (Property Management)Location: Birmingham- HybridHours: Monday to Friday – 9am to 5pmSalary: up to £23,571 per annum plus benefitsThe Job RoleAs a Customer Service Specialist, we are looking for customer service professionals with excellent call handling skills that will contribute to our vision delivering a...
-
Compliance Officer
1 month ago
Birmingham, UK, West Midlands, United Kingdom AJ FOX COMPLIANCE Full timeWe are working with a forward-thinking commercial law firm to hire a Compliance Officer into their Birmingham team. This is a really exciting opportunity to take on a bit more responsibility, with lots of scope for progression and development.The responsibilities of this position will include updating policies in line with regulatory developments (SRA),...
-
Human Resources Officer
1 month ago
Birmingham, UK, West Midlands, United Kingdom DP World Full timeAbout the RoleDP World have an exciting opportunity for a HR Officer to join our UK North & Ireland HR team. This role is perfect for a dedicated HR professional eager to grow and make a meaningful contribution to DP World. Reporting to the HR Business Partner – Auto, UK North, you will pay a critical role in driving the people agenda and delivering HR...
-
Customer Relationship Management Manager
2 months ago
Birmingham, UK, West Midlands, United Kingdom Rise Resourcing Full timeCRM Technical Manager (FTC 12 Month)Birmingham (Hybrid)Up to £48,000 + Benefits I am currently recruiting for an experienced Technical CRM Manager to join a leading national retail brand based within their Head office with a mix of home / remote working. Sitting within the Central Business Optimisation team, this role has a big part to play in driving the...
-
Customer Service
3 weeks ago
Birmingham, UK, West Midlands, United Kingdom Domino Jewellery Full timeAbout the Role We are looking for a Customer Service and Sales Executive to deliver exceptional service, resolve inquiries, and drive sales by promoting our products. The ideal candidate will be highly motivated, with a strong background in sales and customer service. They should possess good knowledge of jewellery manufacturing processes and stock control....
-
Customer Service
1 month ago
Birmingham, UK, West Midlands, United Kingdom The Fine Jewellery Company Full timeAre you passionate about jewellery and experienced in customer service and sales? Join The Fine Jewellery Company & The Jewellers as a Customer Service & Sales Advisor ⭐️The Fine Jewellery Company & The Jewellers, part of Jewellery Quarter Bullion Limited, is currently seeking a dedicated and experienced Store Manager to lead our prestigious Brand New...
![HAYS](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Officer
2 months ago
Customer Experience that really does make a difference to people lives
Are you in Customer experience role? Do you want to add value to other people’s lives?
Customer Experience Officer x 2
£35330 per annum - exceptional package including 33 days hol
35 hours week
Birmingham
The Organisation
We are very pleased to be representing Midland Heart in the recruitment of two Customer Experience officers. Midlands Hearts mission is to deliver homes and services across the Midlands to help people live independently.
They are responsible for delivering their service to 70000+ tenants across 34000 homes. They are an award winning organisation – The Sunday Times Best Place to Work 2024, Silver Award Armed Services Covenant and TOP 50 Inclusive Employers 22/23.
The Role
You will support the Quality and Customer Experience Manager to drive and improve process change to enable positive outcomes for Midland Heart’s customers and the organisation. To lead the investigation and resolution of complaints, working closely with customers, business leads and external contractors to achieve resolution.
Duties will include
Taking ownership and responsibility for any complaint that goes beyond stage 1 of the complaint process liaising directly with the business to ensure that the complaint is resolved.
Producing monthly case studies on service failure from all areas of the business to inform managers where service improvement is required and failure has occurred.
Handling all customer contact accurately and consistently in order to deliver a great customer experience, maintaining a positive and professional attitude at all times.
Supporting the continuous improvement of services to customers across the business through the analysis and identification of the root cause for complaints.
Engage and network across the business to negotiate practical solutions to meet customer needs and drive forward service innovation.
What you will need to succeed
First and foremost, you will have a real passion and enthusiasm for providing successful outcomes for your customers. Experience within the Social Housing Sector isn’t essential, you could be from banking , retail, insurance, online service sector. This is a very rewarding sector to work in, you work directly impacts on peoples lives.
You will also possess excellent analytical ability, with experience of using Excel at an intermediate to advanced level. Experienced in producing and present complex reports, policies and strategies to a variety of audiences - both internal and external. Possess a proven track record of quality process improvement. Have experience identifying the root cause of a complaint and the corresponding improvement in services that is required.
What you will get in return
Salary: £35,330 per annum
3 days x onsite, 2 x days remote per week – flexibility required, subject to business requirements).
Pension: up to 8% matched contribution (auto-enrolled on 4%).
Professional Membership: We’ll pay for one annual subscription to a professional body.
Annual Leave: 25 days per annum, increasing to 28 after 3 years of service, 29 after 4 years and a maximum of 30 after 5 years (+ bank holidays). Option to purchase up to 5 days additional leave.
Brilliant Benefits Online Portal: Access to travel, retail and leisure discounts across brands large and small.
A health cash plan: Providing money back for day-to-day health including access to a 24/7 online GP.
Financial Support & Flexibility with regards to training & development: We’re dedicated to supporting our colleagues’ development. That’s why we’ll support you both financially and with time flexibility to obtain relevant qualifications that increase your effectiveness to deliver your role.
Please contact me for further information