Current jobs related to Customer Service - Birmingham UK, West Midlands - The Fine Jewellery Company

  • Customer Service Manager

    7 days ago

    Birmingham, UK, West Midlands, United Kingdom Consult Energy UK Full time

    Customer Service Team ManagerWe are seeking an experienced Customer Service Team Manager to join an expanding domestic energy company. You will lead a dedicated team, ensuring that they deliver exceptional customer service to over 300,000 customers across the UK.Key Responsibilities:Lead, coach, and develop your team to improve performance and achieve...

  • Customer Service Representative

    4 weeks ago

    Birmingham, UK, West Midlands, United Kingdom Interv l Group | B Corp™ Full time

    Intervl a partnered with a leading electrical distribution business based in Birmingham. They are seeking a proactive and enthusiastic Customer Service Representative to manage incoming enquiries and provide exceptional pricing and logistical support. You’ll represent their brand professionally, foster strong customer relationships, and contribute to their...

  • Customer Service Agent

    1 month ago

    Birmingham, UK, West Midlands, United Kingdom EML Full time

    Role Title: Customer Service AgentReports to: Customer Service ManagerLocation: BirminghamContract Type: 6 Month FTCAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is...

  • Customer Service Agent

    4 weeks ago

    Birmingham, UK, West Midlands, United Kingdom EML Full time

    Role Title: Customer Service AgentReports to: Customer Service ManagerLocation: BirminghamContract Type: PermanentAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is...

  • Sales and Customer Service Assistant

    1 week ago

    Birmingham, UK, West Midlands, United Kingdom SLS Recruitment Ltd Full time

    Sales and Customer Service Assistants (No experience Required) - Immediate starts available Looking for a role that will support you and develop your skills within customer facing environments?Fed up and want to start earning and gaining valuable experience?Looking for a new career? Based in the centre of Birmingham, our clients well established company is...

  • Customer Service Executive

    2 months ago

    Birmingham, UK, West Midlands, United Kingdom Blu Digital Full time

    Customer Service ExecutiveAre you looking for a fantastic opportunity in a fast growing Luxury retail company?You will ensure you deliver the defined experience and be an expert on their products, undertake all customer service and operations processes, ensuring 100% accuracy and compliance at all times. You will handle all customer data and systems, and...

  • Customer Service Agent

    1 month ago

    Birmingham, UK, West Midlands, United Kingdom EML Full time

    Role Title: Customer Service AgentReports to: Customer Service ManagerLocation: BirminghamContract Type: 6 Month FTCAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is...

  • Customer Service Manager

    1 month ago

    Coventry, UK, West Midlands, United Kingdom JD.COM Full time

    We are seeking an experienced and dynamic Customer Service Manager to lead and manage our customer service operations in the UK. The ideal candidate will have a background in e-commerce, customer service, and team leadership, with a strong willingness to work in a startup environment. Key Responsibilities:Build, lead, and develop the customer service team...

  • Customer Service Advisor

    2 days ago

    Coventry, UK, West Midlands, United Kingdom Leasys Full time

    Contract Adjustment ExecutiveProviding a best-in-class customer experience and service through meeting agreed objectives with clear processes’ whilst at all times adding additional value to the customer.The contract adjustment executive will look after all extension/reschedule enquiries from customers, the Sales team, or during the end of contract process...

  • Customer Service Representative

    4 weeks ago

    Coventry, UK, West Midlands, United Kingdom FireAngel Safety Technology Full time

    Are you looking for a temporary role with a possibility to go permanent? Would you like to serve customers with their use of life supporting products in a call centre? If so, please read on....FireAngel Technology plc (FA) is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple...

  • Customer Care Professional

    2 months ago

    Birmingham, UK, West Midlands, United Kingdom ZEISS Vision Full time

    The Carl Zeiss Vision GB Customer Care Team are responsible for delivering the highest quality customer experience to our customers, enabling, and supporting our customers to deliver exceptional experiences for their patients. As a Customer Care Advisor, you will be the first point of contact for our customers, targeted to deliver first contact resolution...

  • Customer Service Representative

    2 months ago

    Coventry, UK, West Midlands, United Kingdom Hays Full time

    Your new roleYou will be responsible for providing excellent customer service, order taking, checking stock availability, processing orders, scheduling customer orders, liaising with transportation, dealing with customer queries and general administrative duties. The hours for the position are 07:00 to 15:45 or 08:15 to 17:00. It does involve working 1...

  • Customer Service Advisor

    2 weeks ago

    Wolverhampton, UK, West Midlands, United Kingdom Tyman UK & Ireland Full time

    Customer Service Advisor Location: Wolverhampton (i54)We are seeking a Customer Service Advisor to join ERA and explore the needs of our customers and provide solutions from our product offerings. This position is a customer focused role, meaning you will need to be great on the telephone and have a confident and helpful manner. Full training provided;...

  • Customer Sales Assistant

    4 weeks ago

    Birmingham, UK, West Midlands, United Kingdom SLS Recruitment Ltd Full time

    Sales Assistants Welcome! Immediate starts available. Are you looking for a fun, vibrant new company to develop with in Birmingham?Are you seeking a new career opportunity? Looking to enter a field without prior work experience? Our client can provide you with that valuable work experience! Located in central Birmingham, our client's sales and marketing...

  • Sales Development Representative

    3 weeks ago

    Birmingham, UK, West Midlands, United Kingdom Joblogic Service Management Software Full time

    The Joblogic Story: Established in 1998, Joblogic is the #1 FSM software in the UK. With offices in the UK, Pakistan and Vietnam totalling 400 people we have been in the industry for over 20 years. Although we’ve been in business for a while, our growth only really accelerated from 2021 onwards. Joblogic was bootstrapped to £10m ARR until March 2023 when...

  • Enterprise Sales Development Representative

    3 weeks ago

    Birmingham, UK, West Midlands, United Kingdom Joblogic Service Management Software Full time

    The Joblogic Story:Established in 1998, Joblogic is the #1 FSM software in the UK. With offices in the UK, Pakistan and Vietnam totalling 400 people we have been in the industry for over 20 years. Although we’ve been in business for a while, our growth only really accelerated from 2021 onwards. Joblogic was bootstrapped to £10m ARR until March 2023 when...

  • Field Services Engineer

    3 months ago

    Birmingham, UK, West Midlands, United Kingdom ENVEA Global Full time

    Field Service Engineer – Midlands AreaThe role of Field Service Engineer is to provide product support, service, test and repair of the full range of ENVEA equipment across Customer sites in UK. The role may also require training customers in correct use and maintenance of their product and telephone support as necessary. Other duties may include feeding...

  • Customer Success Manager

    2 days ago

    Birmingham, UK, West Midlands, United Kingdom i2i Recruitment Full time

    Customer Success Manager Birmingham £35,000 My client is a growing business with a strong presence in both the UK and US. They provide innovative solutions that help businesses and public sector organisations thrive. Their clients include some of the biggest names in both sectors, and they pride themselves on delivering excellent service through a talented...

  • Service Engineer

    4 months ago

    Birmingham, UK, West Midlands, United Kingdom Johnson Controls International Full time

    Johnson controls – A global Market Leading Engineering & Integrated Solutions company. They are the leader in the Fire & Security sector with their cutting edge technology.As a business Johnson control owns a portfolio of fire & security brands including: Tyco, ADT, WOT, Esotec & more.This position is working for our ADT brand. At ADT we are passionate...

  • Customer Service Agent

    1 month ago

    Coventry, UK, West Midlands, United Kingdom We Are Group Full time

    Job title: Customer Service AgentSalary: £23,400Location: Friars House, CoventryHours: 37.5Role type: Full Time PermanentWhat would your role at We Are Group look like?Responsible for triaging calls to signpost callers to the most appropriate support for individuals requiring Digital Assistance. Where able, you will resolve the customers query if further...

Customer Service

3 months ago

Birmingham UK, West Midlands, United Kingdom The Fine Jewellery Company Full time

Are you passionate about jewellery and experienced in customer service and sales? Join The Fine Jewellery Company & The Jewellers as a Customer Service & Sales Advisor ⭐️


The Fine Jewellery Company & The Jewellers, part of Jewellery Quarter Bullion Limited, is currently seeking a dedicated and experienced Store Manager to lead our prestigious Brand New jewellery store. As Customer Service and Sales assistant you will help driving sales, delivering exceptional customer service, and support with our Ecommerce as well. This position offers an excellent opportunity for someone passionate about the jewellery industry and seeking to excel in a fast-paced, customer-focused environment.


Main Responsibilities


In this role, you'll provide exceptional customer service and drive sales in our prestigious jewellery store. You'll also collaborate with our e-commerce team to ensure a seamless online and offline shopping experience, aligning with our business goals and maintaining consistent customer service.


You should thrive in a dynamic, fast-paced environment and have a proactive approach to both traditional retail and online sales in the jewellery market. Your skills will be crucial in contributing to the success and growth of our jewellery business, spanning both the physical store and the expanding world of e-commerce. Join us in achieving continued success in the highly competitive jewellery industry.


  • Client Engagement and Consultation: Welcome clients with warmth and professionalism, cultivating authentic connections by actively listening to their preferences and needs.
  • Product Expertise: Develop an in-depth understanding of our exquisite jewellery collection, including materials, intricate designs, and exceptional craftsmanship that distinguish us from the rest.
  • Sales Excellence: Consistently meet and exceed personal and team sales targets, all while maintaining a consultative and customer-focused approach. Provide personalised recommendations and choices to clients, ensuring a memorable and opulent shopping experience.
  • Customer Satisfaction: Deliver exceptional customer service, leaving a lasting positive impression in every interaction. Handle client inquiries, resolve concerns, and create an environment where clients feel genuinely valued and cherished.
  • Team Collaboration: Collaborate closely with team members and various departments both in store and with the E-commerce team to share insights, contribute to visual merchandising initiatives, and collectively enhance the overall in-store customer experience.


The Ideal Candidate


  • Minimum of 1-2 years of sales experience in luxury retail, preferably in the jewellery sector, with a proven track record of consistently achieving and surpassing sales targets.
  • Experience interacting with high-end clientele is advantageous.
  • Confident and professional telephone manner.
  • Proactive team player with strong problem-solving skills, demonstrating critical thinking to identify possible solutions.
  • Flexibility to adapt quickly and efficiently to evolving role demands.
  • Keen interest in new software and the ability to quickly learn new systems.
  • Exceptional interpersonal skills, including active listening, effective communication, and adept relationship-building abilities.
  • Meticulous attention to detail and a discerning eye for aesthetics.
  • Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism.
  • A proactive, results-driven attitude coupled with a genuine commitment to exceeding customer expectations.

Desirable:

  • Confident sales person
  • Jewellery / gemmology certificates
  • Sales experience
  • eCommerce experience


About The Company


We Value:

  • INTEGRITY - We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.
  • AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.
  • AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.
  • CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.
  • EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.

If you're excited to contribute to a growing business and resonate with our values, we would love to hear from you. Apply now and let's explore how you can make a difference at Jewellery Quarter Bullion.

Package Description


Benefits

  • £24,000 basic salary based on experience + up to 30% annual bonus (dependent on company performance)
  • 25 days of holidays + 8 days Bank Holidays and the opportunity to buy 5 extra days per year
  • Cycle to work scheme (worth up to 5% of basic salary)
  • Half-day off for your birthday.
  • Budget for skills development and certification.
  • Pirkx (online GP, mental health care, and discounts portal).
  • Yearly volunteer day.
  • Staff discounts on bullion and jewellery products