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Head of People Transformation

2 months ago

England, UK, United Kingdom First Bus Full time

Job Title: Head of People Transformation

Reports to: Director of People Strategy & Transformation

Department: First Bus People team

Location: Hybrid working (balanced between home-based / UK-wide travel as required)

Direct Reports: None (change resource may be aligned to the role during specific programmes)

Role summary:

The Head of People Transformation (HoPT) reports to the Director of People Strategy & Transformation (DoPST) and is responsible for leading on the development and delivery of First Bus-wide people-centric change initiatives designed to drive cultural transformation; and the design and implementation of structural changes to increase organisational effectiveness and agility.


Drawing upon their extensive HR, change and organisational design experience, the HoPT will work collaboratively across First Bus with the People team, First Bus Strategy & Transformation team and First Bus Leadership Team (FBLT) to lead / support delivery of people change programmes in addition to operating as a ‘centre of expertise' (CoE) for the People team, providing coaching and guidance on change management methodologies and supporting on localised change activity as needed.


The HoPT will ensure we achieve smooth transitions during periods of change, foster a culture of adaptability and resilience amongst those involved; and collaborate closely with key stakeholders to develop and implement change management strategies that align with First Bus goals and values.


The HoPT will role model leadership and provide a high challenge/high support approach to people team members and management and leadership teams across First Bus. They will act with integrity and promote First Bus values and behaviours (‘our way') across their area of responsibility and the broader business.


Key Responsibilities / Accountabilities:


People Change programmes / initiatives

  • Lead on or support the development and implementation of designated people change programmes and initiatives (including restructuring, M&A and integration activity) to support transformational change and achieve business objectives. This includes the development of business cases and ensuring robust benefits tracking processes are in place.
  • Partner with Heads of People, the First Bus Strategy & Transformation team and FBLT as appropriate to assess the effectiveness of current organisational / team structures, processes and systems, identify areas for improvement and develop future-fit organisations and teams
  • In conjunction with key stakeholders, develop and deliver change management plans including communication strategies and training and development interventions to ensure successful adoption and implementation.
  • Assess the impact of proposed changes, identify potential risks and challenges and develop plans to mitigate them.


Organisational Design frameworks

  • Develop and maintain organisational design frameworks and tools to guide consistent and scalable approaches across the business
  • Collaborate with CoE colleagues in Reward and Talent Acquisition to ensure that organisational design initiatives are aligned with reward / job architecture principles, talent and succession planning, and workforce planning efforts.
  • Ensure a consistent approach is adopted across First Bus in relation to the development of Job Descriptions, in line with organisational design principles


Governance, measurement and continuous improvement

  • Ensure robust governance frameworks are in place to support delivery of change programmes / initiatives, with alignment to First Bus Strategy & Transformation processes
  • In conjunction with the First Bus Strategy & Transformation team and DPST, develop and maintain metrics and key performance indicators (KPIs) to measure the effectiveness of people change efforts and track progress against organisational goals.
  • Conduct regular evaluations of change programmes to gather feedback and insights, identify areas for improvement and inform continuous improvement initiatives.


Stakeholder Collaboration:

  • Act as a strategic advisor to the People team and FBLT on people change matters, providing insights, recommendations and guidance to enhance change management capabilities, facilitate decision-making and drive change adoption.
  • Stay abreast of industry trends, best practices, and emerging technologies in change management, organisational development and HR, and proactively recommend innovative solutions to address organisational challenges and opportunities.


Personal Specification (role experience / skills and qualifications


Experience

  • Established HR generalist with experience of driving large-scale cultural transformation and organisational change in complex environments; and using different models of delivery
  • Strong understanding of organisational design principles, change management methodologies (Agile etc.) and best practices,
  • Experience in project management, including defining scope, objectives, deliverables, timelines, budgets and managing project resources; and the creation of robust business cases.
  • Able to manage cross-functional teams and collaborate with a diverse range of stakeholders.
  • Professionally qualified; and membership of a relevant professional body desired.


Personal Skills & Qualities

  • An instinctive team player able to rapidly develop relationships with colleagues and external partners
  • Passionate about driving organisational and cultural change and able to use coaching / communication skills to influence, challenge and educate
  • Resilient, pragmatic and able to operate at pace and react quickly to emerging issues
  • Highly business orientated / commercially astute and able to clearly demonstrate how people interventions drive performance improvement
  • Requires minimal direction, is results driven and highly organised; and able to multi-task and prioritise workload.
  • Demonstrates drive, ambition and enthusiasm together with a clear sense of ownership and an ability to follow through tenaciously to resolve issues.
  • Demonstrate good judgement to balance the needs of the business and the people.


Behaviours (“our Way”)

  • Always care: show warmth and compassion; be fair and respectful; listen intently to others and interpret findings to support business improvement; always think about your customer.
  • Do what's right: have a can-do attitude; be open and explain the “why”; do what you say you will; do the best you can, every chance you get; challenge behaviours when necessary across all levels of the business.
  • Succeed together: work across teams and learn from each other; be supportive of other views and ideas; offer up your knowledge and experience; recognise others; share everyday
  • Shape the future: see possibilities, not problems; explore ideas big and small; be considerate of others when making decisions; never stop learning and


Company, Health, Safety and Environmental Responsibilities

  • Adhere to all FirstGroup and First Bus policies and procedures, ensuring compliance with relevant legislation.
  • Promote and implement, where appropriate, safe working practices by means of campaigns, initiatives and promote a positive attitude to safety through personal leadership.
  • Support the Company's environmental campaigns and be aware of the Company's annual environmental targets.

Direct Reports: None (change resource may be aligned to the role during specific programmes)


Rewards & Benefits

  • Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
  • We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
  • Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
  • Cycle to work scheme
  • 25 days' holiday + bank holidays
  • Pension scheme and chance to buy discounted First Group shares
  • Enhanced maternity / paternity pay
  • Flexible working


Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.


Applicants are advised that background checks will be conducted as a standard part of our recruitment process.