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Assistant Reception Manager

2 months ago

Central London, London, United Kingdom London Hilton on Park Lane Full time

era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotels 60thanniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Annual salary£28,000

BENEFITS

28 days paid holiday increasing with service

Exclusive perks through our online discount portal

Access to leadership and development programmes through Hilton University

Exceptional Career opportunities

Industry-leading Team Member discounts on hotel stays for you, your family and friends

Wellbeing programmes to help you Thrive in the workplace

Reward programmes, incentives and team member recognition, as well as long service awards

50% off in Hilton restaurants and bars (subject to individual outlets)

Recommend a Friend incentive

Uniforms provided and laundered complimentary

Recognised as a Great Place to Work

Free meals on shift

What will I be doing?

  • Assist with the overseeing of the entire Front Office operation to maintain high standards
  • Seek Guest feedback and make operational improvements
  • Ensure the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Manage staff performance issues in compliance with company policies and procedures
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

  • Previous supervisory experience in Guest Services within the hotel/leisure/retail
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

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