Claims Handler

4 weeks ago


Solihull UK, West Midlands, United Kingdom Veezu Full time

About Veezu


Veezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.


Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience in delivering millions of rides to support local communities.


Driving communities forward


Access to transportation is a vital to the thriving local community. We help to fund hundreds of local projects across the country and aims to make a positive difference – because where our communities thrive, Veezu Driver Partners thrive, and our business thrives too.


Culture drives behaviour, behaviour delivers growth


Veezu culture revolves around our core values. Community is at the centre of who we are. It all starts from within Veezu by creating an open, inclusive, and diverse organisation, where all team members belong.


Sustainable growth for a changing climate


Our growth must be sustainable in the towns and cities we serve, which is why we have invested more than £5 million in low emission cars within the last five years.


Your role as a Claims Handler


At Veezu, we believe in creating amazing journeys for all our staff. As a Claims Handler reporting into the Claims Manager, your journey with Veezu will involve managing all aspects of Veezu Assist’s liaison with customers in relation to claims handling, providing exceptional customer service, high levels of administration and leading by example to all junior team members across the group.


Responsibilities


  • Manage key relationships, including those with external customers and business partners in addition to various internal departments with which you will work closely
  • Manage each individual claim from First Notice of Loss (FNOL) to completion ensuring speed and efficiency of information
  • Remain compliant with MOJ, DPA, ABI, MIB as is required by law where applicable and company procedures.
  • Liaise with all parties involved including client driver, TP driver, relevant insurance companies, witnesses and any other applicable parties.
  • Provide high quality customer service with an awareness and understanding of customer requirements.
  • Ensure all claims are handled efficiently from our claims handling system, Eclipse Proclaim
  • Recommend solicitors to clients, as appropriate
  • Deal with on- and off-hires where necessary and regularly check vehicles as required.
  • Accurately input data onto relevant computer database i.e. Eclipse Proclaim
  • Advise Claims Manager of Health & Safety issues
  • Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times.
  • Follow information security policies and procedures.
  • Ensure legal and contractual compliance.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
  • Ensure completion of all mandatory training.
  • Be willing to support other business areas as needed.
  • Adhere to company policies and procedures.
  • Ensure that customer, passenger, Driver Partner & colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR).
  • Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
  • Maintain information security to a recognised required standard in line with business needs
  • Follow information security policies and procedures.



Personal Competencies


  • Experience gained within the Insurance Industry and / or Motor Claims
  • Motor claims/credit hire knowledge
  • Honesty and a knowledge of industry regulation and legislation
  • Knowledge of complaints and referral procedure
  • Exceptional attention to detail and organisation skills
  • Ability to effectively manage conflicting deadlines
  • Excellent communication skills both written and verbally
  • Ability to work under pressure in a fast-paced environment

  • Claims Handler

    2 weeks ago


    Birmingham, UK, West Midlands, United Kingdom ZEDRA Group Part time

    We are looking for a Claims Handler to join ZEDRA! This is a part time position (25-30 hrs p/week) and can be based in Birmingham, Reading or Leeds.As Claims Handler you will be responsible for:Assisting in the processing of Group Life death in service claimsAssisting with providing administrative support across the businessAssisting with the organisation of...

  • Claims Handler

    4 days ago


    Birmingham, UK, West Midlands, United Kingdom Burton Recruitment Limited Full time

    Our client, a well-established and rapidly expanding firm is actively seeking an experienced, vibrant and tenacious Claims handler to complement their growing team.Key responsibilities will include; Proactively manage claims from cradle to grave. Liaising with Insurers, Brokers, Sub Contractors, and Policyholders at each stage of progression.Aiding the...

  • Claims Handler

    2 weeks ago


    Birmingham, UK, West Midlands, United Kingdom Corclaim Full time

    Are you a team player with a great attitude? Do you have legal, insurance, claims handling or customer service experience and are looking to build a career in a growing team? If you are keen and quick to learn, we will show you the rest. Join our friendly, supportive team in our Uninsured Loss Recovery team. The role will offer exposure to a variety of work...

  • Claims Handlers

    1 month ago


    Bristol, UK, South West England, United Kingdom Taylor Root Full time

    Taylor Root is representing a number of fabulous law firms in the southwest region - Bristol, Taunton, Exeter and Cardiff in their search for claims handlers at all levels. Experience of handling claims is sought particularly in the areas of Professional Indemnity, D&O, Cyber and/or Property.You must have previous experience of being a claims handler for a...

  • Senior Claims Manager

    1 month ago


    Bristol, UK, South West England, United Kingdom Taylor Root Full time

    Fabulous opportunity for a senior claims handler looking for a step up into management. You would join a growing team that handles claims made against professionals. The team handles claims on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution.Working with the Head of...


  • Wolverhampton, UK, West Midlands, United Kingdom NFP, an Aon company Full time

    We are recruiting for a Commercial Account Handler to take responsibility for delivery of customer satisfaction to agreed service standards and procedures, ensuring full FCA compliance in all aspects of insurance. As well as working to ensure accuracy, efficiency and professionalism when dealing with both client and insurer in all aspects of the role: Mid...


  • Birmingham, UK, West Midlands, United Kingdom NFP, an Aon company Full time

    We are recruiting for a Commercial Account Handler to join our growing team in Birmingham/ Wolverhampton. You will be responsible for delivery of customer satisfaction to agreed service standards and procedures, ensuring full FCA compliance in all aspects of insurance. As well as working to ensure accuracy, efficiency and professionalism when dealing with...


  • Stourbridge, UK, West Midlands, United Kingdom NFP, an Aon company Full time

    We are recruiting for a Commercial Account Handler to take responsibility for delivery of customer satisfaction to agreed service standards and procedures, ensuring full FCA compliance in all aspects of insurance. As well as working to ensure accuracy, efficiency and professionalism when dealing with both client and insurer in all aspects of the role: Mid...

  • Claims Handler

    1 month ago


    Leeds, UK, West Yorkshire, United Kingdom Solera, Inc. Full time

    What You’ll DoConduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution.Work with the wider business giving insight to newly development trends of cases as well as poor/late methods of updating records from our data...

  • Claims Handler

    4 weeks ago


    Leeds, UK, West Yorkshire, United Kingdom Solera, Inc. Full time

    What You’ll DoConduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution.Work with the wider business giving insight to newly development trends of cases as well as poor/late methods of updating records from our data...

  • Claims Handler

    2 weeks ago


    Leeds, UK, West Yorkshire, United Kingdom Aston Charles Ltd Full time

    Delegated Claims Technician (World-Leading Insurance Company)LeedsJH-3135£25K - £30K plus attractive benefitsThis is a superb opportunity to join one of the most exciting insurance companies in the world, in a newly-created Delegated Claims Technician role based in Leeds city centre.Our client operates in over 20 countries, and is very much renowned as a...


  • Wolverhampton, UK, West Midlands, United Kingdom NFP, an Aon company Full time

    We are recruiting for a Commercial Account Handler to join our team in Wolverhampton, on a full time basis. The purpose of your role will be to assist with the provision of technical, administrative and client service support to the insurance service Sales Executives/Directors.Overview of duties:Responding to client/insurer/third party enquiries by written...


  • Wolverhampton, UK, West Midlands, United Kingdom NFP, an Aon company Full time

    We are recruiting for a Commercial Account Handler to join our team in Wolverhampton, on a full time basis. The purpose of your role will be to assist with the provision of technical, administrative and client service support to the insurance service Sales Executives/Directors.Overview of duties:Responding to client/insurer/third party enquiries by written...

  • Account Handler

    1 month ago


    Leeds, UK, West Yorkshire, United Kingdom Optimise by Recruitment Full time

    Optimise by Recruitment are thrilled to be partnered with a leading provider of credit insurance services, delivering exceptional financial solutions to their clients and ensuring their businesses thrive in today's competitive market. We are currently seeking a skilled Account Handler with experience in credit insurance and/or credit control to join...

  • Account Handler

    4 weeks ago


    Leeds, UK, West Yorkshire, United Kingdom Optimise By Recruitment Full time

    Optimise by Recruitment are thrilled to be partnered with a leading provider of credit insurance services, delivering exceptional financial solutions to their clients and ensuring their businesses thrive in today's competitive market. We are currently seeking a skilled Account Handler with experience in credit insurance and/or credit control to join...

  • Operations Director

    1 month ago


    Solihull, UK, West Midlands, United Kingdom Davies Full time

    Operations Director - MotorPermanent, full-timeHybrid - at least 3 days a week at Solihull officeUp to £90,000At least 5 years of senior motor claims experience essentialWhy would you join Davies?At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will...

  • Operations Director

    4 weeks ago


    Solihull, UK, West Midlands, United Kingdom Davies Full time

    Operations Director - MotorPermanent, full-timeHybrid - at least 3 days a week at Solihull officeUp to £90,000At least 5 years of senior motor claims experience essentialWhy would you join Davies?At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will...


  • Newbury, UK, West Berkshire, United Kingdom Brown & Brown Europe Full time

    Overview:Alan & Thomas Insurance Brokers (part of Brown & Brown Europe) are currently looking for an experienced Commercial Account Handler to join our team in Newbury.Your position as Commercial Account Handler (Broking Support) is an important role in providing technical, customer relationship and administrative support to a nominated Account Executive...


  • Birmingham, UK, West Midlands, United Kingdom Davies Full time

    Operations Director - MotorLocation - Regional Birmingham35 hours per week / hybrid Why would you join Davies?At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited...

  • Claims Handler

    2 weeks ago


    UK, UK, United Kingdom Vallum Associates Full time

    Claims Handler Job DescriptionPosition Title: Claims HandlerReporting To: Claims ManagerDepartment: ClaimsLocation: United KingdomEmployment Type: Full-TimePosition Overview:The Claims Handler processes and manages insurance claims, investigating, assessing damages, and negotiating settlements. They maintain accurate documentation, communicate with...

  • Claims Handler

    2 weeks ago


    Solihull, United Kingdom Sayjo Full time

    **A Claims Handler with motor claims experience is required for a unique service provider.** This is a new permanent role to engage with drivers to understand cases, claims, queries and supporting them from incident to completion. This claims handler role is office based 5 days a week. This is within a busy office setting, working within a team of 5...

  • Claims Handler

    3 weeks ago


    Solihull, United Kingdom Sayjo Full time

    **A Claims Handler with motor claims experience is required for a unique service provider.** This is a permanent role to engage with drivers to understand cases, claims, queries and supporting them from incident to completion. This claims handler role is office based 5 days a week. This is within a busy office setting, working within a team of 5 ensuring...

  • Claims Handler

    2 weeks ago


    Solihull, Solihull, United Kingdom Sayjo Full time

    A Claims Handler with motor claims experience is required for a unique service provider. This is a new permanent role to engage with drivers to understand cases, claims, queries and supporting them from incident to completion. This claims handler role is office based 5 days a week.This is within a busy office setting, working within a team of 5 ensuring the...

  • Claims Handler

    2 weeks ago


    UK, UK, United Kingdom Aston Charles Ltd Full time

    Motor Claims Handler Leading InsurTech100% Home-Basedto £35K plus benefitsRJ-3122A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!This ‘Third Party Administrator – with a...


  • Solihull, United Kingdom IPS Group Full time

    **Salary**: Up to £24500 per annum + + Benefits - **Location**: Solihull, West Midlands - **Job reference**: 152610_1700249569 A well established Insurance business has a new opportunity to join them in their close knit claims team as a Motor Claims Handler focusing on the credit hire element of the motor claim process. As a Motor Claims Handler you will...


  • UK, United Kingdom Conduco Resourcing Ltd Full time

    We are recruiting on behalf of a prestigious independent commercial broker in Scotland who are seeking an experienced Claims Handler to join their team.This role can be based in Perth or Glasgow. This is a fantastic opportunity for a professional looking to advance their career within a dynamic and supportive environment! As a Senior Claims Handler, you...


  • UK, United Kingdom Conduco Resourcing Ltd Full time

    We are recruiting on behalf of a prestigious independent commercial broker in Scotland who are seeking an experienced Claims Handler to join their team.This role can be based in Perth or Glasgow.This is a fantastic opportunity for a professional looking to advance their career within a dynamic and supportive environment!As a Senior Claims Handler, you will...

  • Claims Handler

    2 weeks ago


    Solihull, United Kingdom Veezu Full time

    **About Veezu** Veezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers. Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience...

  • Claims Handler

    2 weeks ago


    Solihull, Solihull, United Kingdom Veezu Full time

    About VeezuVeezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience in...

  • Claims Handler

    1 month ago


    Solihull, United Kingdom Veezu Full time

    About VeezuVeezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience in...

  • Claims Handler

    4 weeks ago


    Solihull, United Kingdom Veezu Full time

    About VeezuVeezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience in...

  • Claims Handler

    3 months ago


    Solihull, United Kingdom Veezu Full time

    About VeezuInterested in this role You can find all the relevant information in the description below.Veezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and...

  • Claims Handler

    4 weeks ago


    Solihull, United Kingdom Veezu Full time

    About VeezuInterested in this role You can find all the relevant information in the description below.Veezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and...

  • Claims Handler

    2 months ago


    Solihull, United Kingdom Veezu Full time

    About VeezuVeezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience in...

  • Claims Handler

    2 months ago


    Solihull, United Kingdom Veezu Full time

    About Veezu Veezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers. Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience in...

  • Claims Handler

    3 months ago


    Solihull, United Kingdom Veezu Full time

    About VeezuVeezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience in...

  • Claims Handler

    3 months ago


    Solihull, United Kingdom Veezu Full time

    About VeezuVeezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience in...

  • Claims Handler

    4 weeks ago


    Solihull, United Kingdom Veezu Full time

    About VeezuVeezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience in...

  • Claims Handler

    4 weeks ago


    Solihull, United Kingdom Veezu Full time

    About VeezuVeezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience in...