Claims Handler

2 weeks ago

Birmingham UK, West Midlands, United Kingdom ZEDRA Group Part time

We are looking for a Claims Handler to join ZEDRA This is a part time position (25-30 hrs p/week) and can be based in Birmingham, Reading or Leeds.


As Claims Handler you will be responsible for:

  • Assisting in the processing of Group Life death in service claims
  • Assisting with providing administrative support across the business
  • Assisting with the organisation of facilities within the office


Key Accountabilities


To assist in the processing of Group Death in Service claims for a number of clients. This includes:


  • Efficiently processing the team’s high volume of ongoing claims
  • Sensitively carrying out in-depth investigations into each case in order to determine potential beneficiaries
  • Using excellent communication skills and sensitivity when dealing with complex cases and challenging conversations, often involving bereaved relatives
  • Ensuring agreed client service levels for claims processing are maintained
  • Managing trust bank accounts and claims payment processing
  • Recording and maintaining accurate information for all cases
  • Billing on completion of each claim
  • Ensuring appropriate MI reporting is provided to clients in accordance with their agreed requirements


To assist with the organisation of the facilities within the office. This includes:


  • Dealing with the post
  • Scanning documents into the filing system
  • Ensuring the equipment and systems provided are adequate and operational
  • To push those more senior to delegate work to you
  • To look for ways we can improve our processes and gain efficiencies
  • To look for other ways we can help our clients and improve what we do in their eyes
  • To be aware of the need for and to participate in the process of new ideas for services and markets
  • To ensure that all chargeable time is recorded in a timely way and, where appropriate, billed
  • To be mindful of the firm’s budgets and to assist us to operate within them
  • To be mindful of risks to our business and the firm and to help mitigate those risks
  • To be mindful of the firm’s strategy, to be supportive of and to work in a manner consistent with it
  • To ensure that your work, whether client work or internal work is compliant with Zedra policies and procedures


Our ideal candidate will be:


  • Personable, pragmatic and professional
  • A strong, confident person with strong values and a collaborative approach
  • An enthusiastic person keen to go the extra mile or clients and colleagues
  • Pro-active, keen to learn and to take on responsibility
  • Outstanding in their communication skills
  • Excellent administrative, organisational and MS Office skills
  • Committed to delivering good service
  • Creative, innovative and open minded
  • Able to provide constructive challenge to those around you

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