Customer Service Executive

4 weeks ago


Belfast Northern Ireland, Northern Ireland, United Kingdom Damia Group Full time

Customer Service Executive – Belfast (Hybrid) – £80-£110 per day – 2/3 months+


My client, a FTSE 100 company, is on the hunt for a Customer Service Executive to ensures their customers receive a high level of customer satisfaction. You will provide an inbound and outbound customer service to all customers.


Role Type: Hybrid - minimum 2 days in the office

Shift type: Mon-Friday 35 hours per week

Work Location: Belfast. No on-site parking. No subsidised parking.

About the role

  • To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring client maintains its position as supplier of choice.
  • To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
  • Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
  • To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.


Experience:

  • At least 6 months Customer Service experience in a busy customer service role
  • Knowledge of SAP and SalesForce/CRM tools is a significant advantage


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