IT Support Agent
2 weeks ago
IT Support Agent - London (Hybrid) - Up to £35,000 + Benefits
Are you a tech-savvy problem solver with a knack for customer service? We have an exciting role where you’ll help shape a rapidly growing digital platform, now part of a leading global group.
About the Role:
One of numi's core partners are looking for an IT Support Agent, providing 1st and 2nd line support across a range of digital platforms. You’ll work directly with clients and internal teams, ensuring a top-notch user experience as we continue to scale
What You’ll Be Doing:
- Delivering remote support via phone, email, and video channels
- Troubleshooting customer issues, logging tickets, and following them through to resolution.
- Collaborating with internal teams to solve platform-related issues and document defects.
- Assisting the Operations Manager with reporting and managing shared inboxes.
- Supporting client demos and communicating software updates to use
What You Bring:
- Strong communication skills and a customer-first mindset.
- Experience in IT support or customer service (e-commerce experience is a bonus).
- A proactive, can-do attitude, especially when handling challenges.
- Ability to multitask and work effectively under time constraints.
- Analytical skills and a desire to learn and grow within the role.
What’s On Offer
- Competitive salary up to £35,000 + bonus scheme.
- Career growth opportunities, hybrid work model, and a central London.
- Pension scheme, health plan, team incentives, and social events.
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