Account Manager

4 weeks ago

Exeter, Devon, United Kingdom Sarah West Recruitment Ltd Full time

If you have a technical background, have a high level of attention to detail, are highly skilled at managing client relationships, being the point of contact internally relating to projects and overseeing the delivery of a high-value/complex order - this could be for you


The company provides products/services to the entertainment and events industries and as a result, works to set timeframes where a very high level of accuracy is required when it comes to product manufacture and supply.


This is a key role that will see you as the first point of contact for customers. All sales are inbound and the customer either wants or needs it, or not There are no heavy sales, the role is more about working with the customer to understand their need, managing the quoting/ordering process and championing the customer internally to ensure things run smoothly. You'll have full training and support to bring you up to speed to be an expert in the range of products and be able to demo them either at HQ or the customer's premises. You'll be expected to keep an eye on what's going on internally and input into engineering and project 'huddles' to make sure that delivery to the agreed timings is seamless.


It's a varied role that includes client relationship management, converting inbound enquiries, managing quotes, sales admin, overseeing the order process through production, involvement in production/project meetings, client demos, resolving issues, attending tradeshows and events - and more


We're looking for someone who can manage and represent high-value customers, has high attention to detail, can have challenging conversations, can manage multiple projects, is clear-headed under pressure and has strong problem-solving skills. You must have worked in a technical product environment and be used to this type of process and understand the impact that a missing or late component can have on a high-value order for a prestigious client This role could suit someone with a project management, account management, sales or coordinator background.


Interested? Please apply and we'll be in touch to progress the conversation.

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