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Assistant Reception Manager
2 months ago
The world is yours with Meli
Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
About Meli White House Hotel NW1 3UP
Meli White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regents Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regents Park underground stations are all within a 5-minute walk.
**Salary package: up to £32,960.00// Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more**
Responsibilities will include, but are not limited to:
MISSION: To assist the Front of House Manager in managing the daily operation of the Receptions areas, controlling the allocation of guest rooms, with emphasis on regular guests, VIPs, good care guests and corporate clients, ensuring the guest history system is closely monitored, constantly updated and used at all times.
To assist the Front of House Manager in the induction and training of new staff within the department.
Encourage the selling of the hotel and facilities, being aware of all in-house promotions. Set an example for the team by upselling and promoting upselling within the department.
To supervise the allocation of bedrooms for tour groups, VIPs and regular guests noting any special requests are actioned accordingly.
To act as a liaison between Reception, Housekeeping, Reservations, Guest Services, Melia Connects and Credit Control, thereby communicating all information accurately and seeing that it is acted upon accordingly.
To attend the Morning Meeting in the absence of the Front of House Manager and any other meetings as requested by the Front of House Manager.
To ensure that on a daily basis the departure list is thoroughly checked, thus ensuring any queries are dealt with via both Reception and Housekeeping
To spot-check a reasonable amount of registration cards every day to ensure all registration procedures are adhered to at all times. To ensure that all registration cards are checked by the supervisor on the shift
We seek:
Minimum 1/2 years experience in Guest Experience in Hotel
Opera knowledge
Other languages
Ability to lead and inspire a team.
Because belonging to the great Meli family is being VIP
Holidays: 29 days holiday including 8 public holidays
Contributory pension scheme
Discounted dental and health cover with HSF
Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
High street discounts: with Perks at Work
The successful candidate must already have eligibility to work in the UK
At Meli we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.
At Meli Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
If you want to be Very Inspiring People, follow us on:
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