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Reception Supervisor

4 months ago

London, UK, United Kingdom Big Mamma Group Full time

"Be BIG" at Big Mamma


Big Mamma is an Italian group founded in 2015 by Tigrane Seydoux and Victor Lugger. Our wish is to share the authenticity and warmth of traditional Italian trattorias abroad. All produce is directly sourced from small Italian producers, dishes are 100% homemade, served at affordable prices, in beautifully designed spaces, and with a big smile.

Every day, more than 10,000 customers visit Big Mamma restaurants throughout Europe (France, Spain, UK, Italy and Germany) and soon on the Moon

Our strength is in four values: meritocracy, authenticity, excellence and entrepreneurship. They accompany its 1600 employees every day in its ultra-dynamic growth.

The TEAM is growing, and we are looking for a very talented Reception Supervisor ready for a big challenge: The Best Customer Experience Ever


RECEPTION SUPERVISOR - JACUZZI


Our offer:

  • Highly competitive salary
  • Full-time role
  • Permanent contract
  • 2 consecutive days off per week
  • 28 days holiday and pension
  • Open-Up: Mental Heath and well-being support
  • Meal on shift
  • Employee discounts at our restaurants
  • Continuous training, team buildings and career opportunities
  • Geographical mobility in UK & Europe
  • And much mooore

Your mission:

  • Make our guests live the best moment of their day and build a friendly and diplomatic relationship with them from the moment they arrive at the restaurant to the moment they leave, ensuring guest satisfaction is at its best.
  • Manage the bookings system, coordinating access rules and maximizing covers.
  • Monitor inbox and reviews and reply promptly, diverting enquiries and feedbacks to relevant parties.
  • Coordinate privatizations in collaboration with Event Team. Deal with VIP inquiries, manage of concierge list, and build strong relationships with PR.
  • Manage the hosting team: coach the team and ensure the standards are followed, manage the planning, and complete supervision of the service.
  • Communicate with kitchen and team for daily briefing, including guest allergies, special requests and wait times.
  • Embody Big Mamma values: adopt a warm, smiling, professional attitude towards the guests, help your colleagues during service, and adopt a "problem solver" attitude.

Your skills:

  • Big Big Smile
  • Great energy, proactive attitude, and team spirit
  • Top-notch communication skills in English, both in written and verbal forms
  • Excellent communication skills and ability to relate well with other team members and guests
  • IT skills in MS Excel and MS Word
  • Previous experience as Head Host / Hostess, Reception Supervisor in hospitality industry


BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.

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