Guest Services Supervisor

4 weeks ago


East London London, UK, United Kingdom Hampton by Hilton London City Full time

Dominus Group, the London-based property developer and investment group, is looking for a Guest Services Supervisor to join their new site, Hampton by Hilton London City, in the historic Aldgate.

Responding to strong demand for the Hampton by Hilton brand in London, the hotel opened in May 2023 through a partnership with Dominus Group. The hotel is a stones throw from Old Spitalfields Market, sandwiched between Shoreditch and the City, London's historic business district. Plans will revitalise the 1960s building with features that complement the surrounding historic architecture.

The property opened with 129 guestrooms in May 2023 and grew to 278 guestrooms in 2024.

What we offer

  1. Competitive salary and incentives
  2. Friendly, people focused team
  3. Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands
  4. Pension
  5. Staff rate across all Hilton brands and across the Dominus hotel portfolio
  6. Staff events and recognition schemes

About the role

You will assist the Reception Manager with the daily running of the Front Office department, including procedures, health and safety, most importantly maintain positive team morale and provide sufficient training and coaching.

As Guest Services Supervisor you will ensure that all Receptions duties are carried out as laid out in the shift procedure, including support to food and beverage when needed. You will ensure that at all times, a professional and efficient manner is displayed and that all enquiries, comments and complaints are handled courteously and set standards.

Provide mentoring, coaching and regular feedback to improve team member performance and that the team reaches their departmental goals, ensuring communication of these across the team so they are all working towards achieving or exceeding targets such as SALT scores.

About you

The successful candidate will have previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. Previous experience with OnQ system would be desirable.

You will also be of smart professional appearance, have extensive experience in customer care and will make guest satisfaction a priority. You will be punctual and flexible in order to meet the needs of the business and be an effective team player.

If you would like to join a people focused team in a unique hotel, please do get in touch We look forward to hearing from you.


AMRT1_UKCT


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