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Customer Solutions Sales Manager
3 months ago
Do you have a real knack with customers?
And a passion for all things motoring?
This role will see you using your sales expertise as you proactively engage with customers at our shop, building rapport at pace, and advising on the products and services Halfords can provide to give them the best solution, ensuring that they leave not only with what they want, but also what they need.
You’ll work with a team to deliver sales across the Halfords Group through referrals of jobs such as Tyres, MOT, and Services, as well as other car maintenance needs.
Recommending the right solution for the customer is what this role is all about, whether we can fix it in the car park, at our local Autocentre or by arranging for our Halfords Mobile Expert van to fix it at the customer’s home or work.
Brilliant at building relationships, you’ll work with the shop team, with colleagues in our Autocentre and our Halfords Mobile Expert teams to deliver a seamless customer experience.
To be a success in this role you’ll need:
● A track record of achieving exceptional results against sales targets, through converting conversations into opportunities
● Excellent rapport-building and communication skills
● Experience of delivering great face to face customer service ideally in a retail sales or automotive-based environment
● Experience of sharing expertise with others
● A keen interest in or experience of working with motoring products services
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
● Store discount, with 25% off most products across Halfords and Tredz
● Employee discount, with up to 60% off your garage bills at Halfords Autocentre
● Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
● Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
● Employee wellness program offering free, independent, confidential support and counseling 24 hours a day, seven days a week
● Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
● Life insurance
● Uniform
● Option to join our Sharesave scheme: save to purchase shares at a 20% discount
● Cycle to Work scheme
● Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
● Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.
