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Head of Sales and Loyalty

1 month ago

Bristol UK, South West England, United Kingdom Bunch Full time

Are you a seasoned sales and customer loyalty leader ready to embark on a transformative journey with a dynamic and energetic team? At Bunch, we’re seeking a visionary Head of Sales and Loyalty to drive our evolution into a customer-centric powerhouse. We’re an early-stage scale-up at the forefront of simplifying people's lives through innovative technology, making managing household finances a breeze.


The Role:

As a skilled sales and loyalty leader, you’ll lead the charge in developing and executing comprehensive sales strategies for our call centre-based sales engine. As a hands-on leader and member of the senior management team, you will work closely with the sales and marketing teams, engaging in both strategic planning and tactical execution.


We're seeking an exceptional leader to guide our sales team and foster our collective growth. In this role, you'll provide mentorship and coaching while managing a dedicated in-house team of Sales Executives, with support from a Team Leader.


We have ambitious growth plans, including building a world-class customer loyalty program from the ground up – you’ll need to come in and own these initiatives, bringing your talent as a lead. The optimisation of our sales and loyalty processes is a top strategic priority, requiring thorough planning and implementation.


Your main responsibilities:

  • Developing and executing sales strategies tailored for our call centre environment
  • Leading, mentoring, coaching and inspiring a high-performing sales team
  • Designing and implementing a comprehensive customer loyalty programme
  • Analysing and reporting on customer data to identify trends and opportunities for improvement
  • Collaborating cross-functionally with marketing, product, and customer service teams
  • Working closely with marketing to optimise sales leads and improve conversion rates
  • Monitoring and optimising team activity and performance through data-driven insights


Who you are:

You’ll bring a wealth of experience in managing contact centre environments and optimising lead processes. You’re passionate about leading a team to success, taking ownership and accountability for critical sales strategies, and driving customer retention initiatives.


You thrive in a data-driven environment where you can collaborate with marketing to fine-tune the customer contact journey. You have extensive experience in creating and managing training and onboarding programmes, ensuring consistency and excellence in customer interactions


You’ll have led high-performing sales teams, implemented successful loyalty programmes, and optimised processes based on data insights. Your ability to interpret data, manage leads, and strategically coach and develop your team sets you apart.


Your Career:

Joining Bunch early in our journey offers unlimited scope for growth. You’ll have the autonomy to shape the role and drive the function forward. Ambitious plans for the future await, and with the guidance of our high-profile leadership team, your career can propel towards massive growth.


What You'll Get from Us:

  • A base salary of £60k and OTE £100k
  • Enjoy 25 days of holiday plus an extra day off for your birthday
  • Celebrate our collective success with quarterly social events that foster team unity
  • Access the Vitality Health package to prioritise your well-being
  • Enhanced Maternity, Adoption, and Paternity Pay - we understand the importance of family, and we're committed to supporting you
  • Enhanced sick pay with two weeks paid leave
  • Opportunity to develop and evolve
  • Cycle to Work Scheme - enjoy the perks of a healthier commute and save on your journey
  • A stocked kitchen with breakfast cereals and pastries, a stash of snacks and the essentials for making a quick and easy sandwich
  • Breakout block for 3 hours per month for learning a new skill, catching up on life admin or taking some 'me' time
  • Dog-friendly office


About Us:

We are an energetic, fun, and hard-working team led by our CEO Elliott who champions collaboration, innovation and high performance. With exciting growth on the horizon, we invite you to be an integral part of our journey.


If you're ready to embark on a career that combines professional growth with a vibrant work culture, hit that apply button and join us on this exciting adventure


If you require reasonable adjustments for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.