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Strategic Account Manager

3 months ago

London, UK, United Kingdom Vend Tech Group Full time

Job Description

We are seeking an experienced and dynamic Strategic Accounts Team Lead to manage and grow our key client relationships. The ideal candidate will have a deep understanding of the payments industry, exceptional leadership skills, and a proven track record of strategic account management. As a Strategic Accounts Team Lead, you will play a crucial role in driving customer satisfaction, revenue growth, and overall success for our strategic accounts.


Key Responsibilities

  • Lead and Develop a High-Performing Team: Manage, mentor, and inspire a team of account managers, ensuring they have the resources and support needed to excel in their roles.
  • Strategic Account Management: Oversee a portfolio of high-value accounts, developing and executing strategic plans to drive client success and retention.
  • Client Relationship Building: Cultivate strong, long-lasting relationships with key stakeholders within client organizations, serving as their primary point of contact and trusted advisor.
  • Business Growth: Identify opportunities for upselling and cross-selling our products and services, working closely with the sales team to drive revenue growth.
  • Market Insights: Stay abreast of industry trends, market developments, and competitor activities to proactively address client needs and identify new business opportunities.
  • Performance Metrics: Set and track key performance indicators (KPIs) for the team, ensuring targets are met or exceeded.
  • Collaboration: Work closely with internal teams, including product development, marketing, and customer support, to ensure a seamless client experience and effective problem resolution.

Qualifications

  • Experience: Minimum of 5 years of experience in account management or a related field, with at least 2 years in a leadership role within the payments or financial services industry.
  • Education: Bachelor’s degree in Business, Finance, or a related field. MBA or relevant advanced degree is a plus.