Credit & Lending Policy Manager

2 months ago


West Berkshire UK, South East England, United Kingdom Kensington Mortgages Full time

When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and manual underwriting capability to see the shades in between.


In a market where changing lifestyles mean more people are falling outside the traditional mortgage criteria, it's an approach that can make a real difference to people who want to own a property.


It's what we call the Kensington Difference.


Kensington Mortgage Company is a wholly owned subsidiary of Barclays Bank UK PLC from 1 March 2023, and the principal activity of the Company is the origination and servicing of mortgage assets. The Company is authorised by the Financial Conduct Authority for regulated activities.




Overall Purpose of Job

The Credit & Lending Policy Manager will interface and have specific interaction across the business with Underwriting, Operations, Sales, Property Management Team, Marketing, Group Change, Legal, Compliance, Treasury and Finance, Third Party Oversight Team and the 3rd Party Servicers.


Primarily, responsible for Kensington's policy suite including the related underwriting standards and customer service standards to ensure compliance with responsible lending considerations, Kensington Risk Appetite and the fair treatment of customers.



Role and Responsibilities:

The Credit & Lending Policy Manager will be involved in the following tasks:


Policy Management:

  • Maintain and refine Kensington's Credit policy suite including the related underwriting standards and customer service standards to ensure compliance with responsible lending considerations, Kensington Risk Appetite and the fair treatment of customers. (Includes Lending Policy; Affordability Policy; Assessment Rate Policies; Customer Credit Reporting Policy/Procedures; Contract Variations Policy)
  • Adhering the correct approval governance procedure, ensuring each policy at its annual review takes into consideration risk profile improvements and productivity and includes recommendations for changes and amendments in line with market, legal and regulatory changes.
  • Attend Policy Governance Committee to present policy changes for approval.
  • Managing Implementation of approved policies including liaison with systems development and Marketing team.


Oversight Management:

  • Customer Credit Reporting Activities
  • Attendance at CAIS Oversight monthly meetings, and cover in absence of Credit Risk Manager.
  • Liaise directly with CRA to assist and manage the investigation of customer credit reporting disputes for a speedy resolution driving positive customer outcomes.
  • ChatBOT - Maintaining proficiency and ensure Team act as the subject matter experts in training the BOT's responses to Lending Policy queries.
  • UK Finance - Handbook - Maintaining of the Kensington UKF Handbooks, with input from Legal team as appropriate.
  • 3rd Party - Relationship Management - Attending regular monthly reviews with key business partners e.g. Equifax with Credit Risk Manager, and covering in absence of CRM.


Thematic Reviews/Audits

  • Carrying out audits specific to Key Risk Indicators triggers that have flagged trends which may warrant further investigations and checking that changes to Policy have been fully embedded into BAU procedures.
  • Present findings and outcomes to Product Committee for review and recommendations.


General

  • Support all funding relationships and represent Kensington Credit Risk as policy SME in meetings with Funding banks.
  • Attendance and presenting at Weekly Trading meeting.
  • Review and approve all marketing material/websites/communications relating to the lending policy changes
  • Maintaining the Record Retention Schedule reviewing records stored in drives to ensure that where customer data is contained we meet the requirements of the Data Protection Policy and the Data Retention Policy
  • Actively support the business in achieving its strategic objectives by raising Risks to their Risk Champion, adhering to all controls and Risk management policies, and being forthcoming with any process improvement suggestions to decrease the likelihood of a Risk occurring.
  • Retentions (Product Switches) process workflow - Initiate the monthly retentions process. Follow workflow to ensure each business stakeholder takes full responsibility and accountability for their role in the manual process set out in the project RACI. Monitoring existing MI looking for further enhancements to the current reporting. Identify potential improvements to the process and support projects in the building and development of potential automated solutions. Attendance at weekly Retentions Forum meetings.
  • Mortgage Prisoner (Communications and product offerings) - Ensuring that all business stakeholders manage their tasks within the Mortgage Prisoner process, to meet timelines for letter production and pool switches.


Experience, Knowledge, Skills

  • Experience of FCA regulatory environment
  • Report writing and presentation
  • Data and portfolio analysis experience
  • Advance use of computer software i.e. Excel for analysis and reporting, and Word for Policy writing
  • Collections and back book administration experience
  • Recent working knowledge of mortgage processing and Arrears Management and/or Experience in Prime and Specialist lending as an Underwriter holding a minimum mandate of £500k



  • Bristol, UK, South West England, United Kingdom Artis Recruitment Full time

    Are you a financial services professional with experience in loan/lending administration? Have you got experience of managing a team? Can you work in central Bristol twice a week? If the answer to all these questions is yes then we'd be keen to hear from you. Our central Bristol based client who have an enviable reputation are looking for a Lending...


  • Surrey, UK, South East England, United Kingdom Alexander Lloyd Full time

    Are you a Pension professional with a good understanding of regulatory issues surrounding the Pensions and Savings Industry? Then this could be the role for you! We are currently recruiting for a Senior Pension Policy Manager to join a well established Financial Services firm who an experienced Individual to play a critical role supporting the firms...


  • Essex, UK, Eastern England, United Kingdom D&R Recruitment Limited Full time

    About the Real Estate (BTL/Bridging) BDM, Kent / Essex : Our client is a growing, innovative property finance lender with a strong appetite to lend supported by an excellent digital platform. As part of the next stage of their growth journey they are hiring into their Business Development team. This is a fantastic opportunity to take a great brand out to the...

  • Finance Manager

    2 weeks ago


    West Berkshire, UK, South East England, United Kingdom Zachary Daniels Full time

    Finance Manager | Global Brand | International Business Partnering Permanent UP to £70,000 + Bonus + Benefits Berkshire | Hybrid workingAs the Finance Manager you will be the key leader linking the Global Finance function together and ensuring Monthly deadlines and indications to Senior management. You will play a key part to Senior Stakeholders to...


  • Kent, UK, South East England, United Kingdom JMC Legal Recruitment Full time

    Are you an experienced Commercial Property Partner seeking your next step? On offer here is a rare opportunity to join this leading regional firm, renowned in the market for their high-quality work and market-leading employee benefits packages, and recognised as one of the top 100 law firms in the UK.The FirmThe practice has developed many specialist areas...

  • Compliance Manager

    2 weeks ago


    Kent, UK, South East England, United Kingdom Broadgate Full time

    Compliance ManagerKent (Hybrid) - £50-60kThis is a Compliance Policy role as part of a team giving critical advice to the company regarding regulatory changes and requirements. This is a fresh position with a well-known lender in the Mortgages space, with a particular focus on SMCR.HighlightsTake the lead on regulatory compliance changes/requirementsAdvise...


  • West Sussex, UK, South East England, United Kingdom The Green Recruitment Company Full time

    Do you have experience in crafting solar strategies and product/services, whilst delivering excellent revenue growth across the UK and Europe? Looking to work in a hybrid environment head quartered in West Sussex?Reporting directly into the Global Business Director, this role is responsible for spearheading the development and management of a comprehensive...


  • Buckinghamshire, UK, South East England, United Kingdom Laboris Solutions Full time

    Procurement/Supply Chain ManagerBuckinghamshire Up to £60kLaboris Solutions are supporting a market leader within the Construction industry. They are currently looking for a Procurement/Supply Chain Manager to join their growing team in Buckinghamshire. The successful candidate will have experience working in a similar role with a proven track record of...

  • Housing Manager

    4 weeks ago


    Surrey, UK, South East England, United Kingdom The Graduate Project Full time

    Our client is seeking a dedicated and experienced Care Service Manager to join their team on a 1-year Fixed Term Contract (FTC). In this crucial role, you will manage the day-to-day operations of the domestic violence services, ensuring they align with the charity's mission, values, and objectives.Main ResponsibilitiesEfficient Management: Ensure...

  • HR & Office Manager

    1 month ago


    Surrey, UK, South East England, United Kingdom McGregor Boyall Part time

    Our client, who is a leader in its field, is hiring for an experienced HR Manager (part-time, 4 days per week) to be a part of the SLT and manage the HR and Administrative functions at both operational and strategic levels.As a HR Leader you will provide expert professional advice and support to the senior leadership team and employees on all aspects of HR,...

  • Office Manager HR

    4 weeks ago


    Surrey, UK, South East England, United Kingdom McGregor Boyall Part time

    Our client, who is a leader in its field, is hiring for an experienced Office Manager (part-time, 3 to 4 days per week) to be a part of the SLT and manage the HR and Administrative functions at both operational and strategic levels.You will provide expert professional advice and support to the senior leadership team and employees on all aspects of HR,...

  • Contract Manager

    7 days ago


    Oxfordshire, UK, South East England, United Kingdom Dalkia UK Full time

    There is a permanent opportunity for an experienced contract manager at our Imperial College Contract.You'll be responsible for the contract management of the staff, operations, and maintenance of all mechanical, electrical, and building fabric reactive and PPM services.Responsibilities· QSHE: Design a safe system of work for the contract in accordance...

  • Contract Manager

    1 month ago


    Surrey, UK, South East England, United Kingdom Ringway Full time

    Ringway, a leader in the Highways Term Maintenance Industry, is responsible for over 50,000 kms of the UK’s highways network. We're dedicated to supporting our clients through a flexible approach and a locally based workforce. We are proud to have been awarded Investors in Diversity and are committed to providing growth opportunities for all...


  • Oxfordshire, UK, South East England, United Kingdom Allen Associates Part time

    This is an excellent opportunity to join our client at an exciting time of growth. Working as part of the international governance team, you will manage the company's quality needs, including day-to-day operations, process reviews, internal audit programs, and transitioning to new ISO accreditationsIf you are someone seeking personal development and the...


  • Oxfordshire, UK, South East England, United Kingdom University of Oxford Full time

    About the Role:We are seeking a seasoned Financial Assurance and Counter Fraud Manager to join our dynamic finance team. In this critical role, you will oversee financial assurance processes, craft and implement fraud prevention strategies, and uphold the integrity of our financial operations. Your expertise in financial compliance, coupled with strong...

  • Commercial Manager

    1 month ago


    Hampshire, UK, South East England, United Kingdom Sirius Analysis Limited Full time

    Commercial ManagerLocation: HybridHours: Full time Salary: Negotiable, depending on experience. The role comes with a competitive benefits package including pension (7% company contribution), additional holiday purchase options, private health care, life assurance and electric vehicle scheme.The Role:As a vital member of our commercial team, you will manage...

  • Regional Director

    4 weeks ago


    West Sussex, UK, South East England, United Kingdom Bridge Recruitment Full time

    ​Role: Regional DirectorSalary: £75k-£85k plus benefitsJob Status: Permanent/Full-TimeLocation: South CoastVacancy Reference: VR/05180Role Description:Bridge Recruitment have an exciting opportunity for a Regional Director to join the Team of one of our clients, a highly reputable Facilities service provider delivering the best standards to clientele...


  • Surrey, UK, South East England, United Kingdom HRLife Ltd Full time

    HRLife are working exclusively with a growing business that puts innovation and people at the heart of what they do. They are now looking to recruit a Senior HR Manager to work closely with the Senior Leadership team driving the people strategy with a real focus on engagement, culture and developing management capability ensuring a high performing, happy and...

  • Contract Manager

    3 weeks ago


    Buckinghamshire, UK, South East England, United Kingdom JMC Legal Recruitment Full time

    Legal Tech Contracts Manager | Financial Services SME This leading financial services and AI-driven company is seeking an experienced Technology and Legal Specialist to join their team. This role offers the chance to work closely with both the Finance and Legal teams, managing a wide range of legal matters and driving the company's legal tech...

  • Managing Director

    1 week ago


    Surrey, UK, South East England, United Kingdom HAYS Full time

    We are looking for a Managing Director for one of our Specialist leading UK independent insurance brokers offering complete specialist insurance solutions for clients across a range of specialisms and market sectors based in Surrey. Your new Brokers are also a Commercial a digital insurance provider to clients. Your new role is to manage the overall running...