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Hotel Reception Supervisor
3 months ago
Dakota Hotel based in South Queensferryare seeking a people-person and experienced front of house professional for the role of Reception Supervisor. Weare looking for a polished individual with an outgoing personality and strong leadership skills to assist our Reception Manager in leading our Reception team.
CONTRACT AND PAY RATE
The gross annual salary is £26,500.
The role carries a permanent contract of a minimum of 40 hours per week and typical shifts will be from 7am until 4pm, or from 2pm until 11pm, working any 5 days out of 7 including working weekends.
PRIMARY ROLE RESPONSIBILITIES
- Reporting to the Reception Manager, be responsible for the leadership and development of the Reception team.
- Carry out duties including attending the weeklu Operations meeting, preparing rota's, holiday management, stock management, and working closely with other departments.
- Manage your teams performance. Be proactive in driving improvement, always considering ways to implement change to improve the guest experience.
- Work to continuously develop the teams knowledge and provide on-the-job coaching and be proactive in implementing procedures that continually improve the service. Ensure departmental standard operating procedures are adhered to and always strive to improve the teams knowledge of the wider hotel operation.
- Lead the team to provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition. Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing. To be fully proficient in all aspects of the front of house department, including reservations, night shift, and guest relations tasks.
- To always work in line with the Dakota ethos and values and to drive guest experience in all aspects of the operation. Work especially close with Housekeeping to ensure a tailored and personalized stay for all guests, as well as the Bar & Grill to promote the whole Dakota experience.
- Be the appointed Duty Manager for the hotel where required to do so.
BENEFITS
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
- 40 per cent off stays at any Dakota
- 25 per cent off drinks and dining at any Dakota
- Access to our Employee Assistance Program which includes:
free private mental health support and counselling sessions
video GP consultations and private prescription services
access to daily rewards to be cashed out for shopping vouchers
- Access to discounted gift card platform
- Support from our inhouse Mental Health Champions
- Additional holiday day on the first anniversary of your employment.
- Family-friendly flexible working options
- Meals on duty and uniforming
- £150 bonus to recommend a friend to join our team
- £10 bonus every time you are mentioned on Trip Advisor
- Free bi-annual eye testing for users of display screen equipment
- Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Our location, Ferrymuir, Queensferry, South Queensferry EH30 9QZ is easily accessible by train (15min walk from Dalmeny Train Station) and bus (frequent stops at Ferrymuir Retail Park).
We also offer complimentary parking for both employees and guests. We at Dakota Edinburgh are a 130-bedroom boutique hotel with a destination cocktail Bar and brasserie-style Grill, as well as three events spaces.
Dakota Hotel based in South Queensferry.
Our location is easily accessible by train (15min walk from Dalmeny Train Station) and bus (frequent stops at Ferrymuir Retail Park). We also offer complimentary parking for both employees and guests.
We are a 130-bedroom boutique hotel with a destination cocktail Bar and brasserie-style Grill, as well as three events spaces.
APPLICANT REQUIREMENTS
The successful applicant will have/be:
- At least 1 years experience working in a front of house role of a 4* or 5* hotel in a supervisory capacity.
- A minimum of 2 years experience working in a hotel environment.
- Strong skillset and genuine desire to deliver training and coaching.
- Be a great communicator and a genuine people person.
- Demonstrate a hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times including frequent weekends.
- Be able to be physically active in your role, standing for much of your shift and working at pace.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
APPLY
To apply, please send us your up to date CV.?
Visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota wed love to hear from you
For more information on our luxury hotel,?please visit us on our social pages linked above.?
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