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Communications and Engagement Executive

3 months ago

Reading UK, Berkshire, United Kingdom ISS Facility Services UK Full time

Communications and Engagement Executive

Location: Reading (Hybrid)

Hours of work: 37.5

Contract Type: Permanent


ISS Integrated Services in the UK delivers high-quality facility services aimed at maintaining the fabric and appearance of buildings.


We offer a comprehensive range of services including facilities management, cleaning and hygiene, maintenance and building services, catering, security, landscaping, and other tailored services for customers in both the public and private sectors.


Job Description


The Communications & Engagement Lead will play a crucial role in translating our employee value proposition into meaningful actions and positive outcomes for our large, geographically diverse workforce.


This role involves supporting engagement across the entire account, assisting operational management teams with the delivery of improvement and action plans derived from people surveys.


Additionally, the Communications & Engagement Lead will provide in-role coaching and guidance to operational managers on people and engagement processes, and support the rollout and embedding of the staff pathway training.


If you are passionate about employee engagement and have a knack for translating strategic goals into practical initiatives, we invite you to apply for this impactful role.


Join us in fostering a positive and engaging work environment across our diverse workforce.


Key Responsibilities


  • Facilitate information flow between the client and ISS staff and teams
  • Deliver messaging from both client and ISS sides
  • Formulate strategies to improve the working environment for ISS staff
  • Lead account communications, including newsletters and ISS updates
  • Manage stakeholder communications
  • Administer and manage surveys using the Audium system to gather and analyse data
  • Lead rewards and recognition initiatives, including staff awards


Professional and Personal Competencies/Qualifications

  • Customer Service / Receptionist experience
  • Good stakeholder management
  • Experience in an office environment
  • Enthusiasm about the role and offering ideas


The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.