Parking Permit Officer

7 days ago


London E BJ, London, United Kingdom London Borough of Tower Hamlets Full time

Who You Are

  • An individual committed to providing a high-quality and cost-effective service.
  • Skilled in understanding and addressing the diverse needs of the community.
  • Knowledgeable about statutory requirements, Council policy, guidance, and codes of practice.
  • Capable of providing specialist advice, especially in complex or unusual situations requiring discretion.
  • Professional and impartial in customer service interactions.


What the Job Involves

  • Delivering a responsive Parking Permits Service in compliance with relevant regulations and policies.
  • Advising both frontline staff and customers on complex cases requiring discretion.
  • Processing applications for parking permits issued by the Council professionally and impartially.
  • Maintaining current knowledge of permit schemes and parking policies to ensure operational efficiency.
  • Identifying and recommending actions to address discrepancies, omissions, and potential fraud.
  • Collaborating with parking service partners to maintain efficient service operations.



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