Account Specialist

4 weeks ago

London, UK, United Kingdom Trusted Tech Team Full time

Who We Are:

Trusted Tech Team is a leading Microsoft Cloud Solutions Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Professional and Security Services for medium and enterprise-sized businesses.


Their robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, Trusted Tech Team has transformed the software licensing experience, giving IT professionals complete confidence in the success of their business.


Featured on Forbes, CIO Review, Spiceworks, and other publications, we have become one of the fastest-growing companies in the U.S., Canada, and the UK.



Responsibilities:

  • Engage with customers on billing matters related to their monthly cloud services.
  • Process Portal Changes, Account Questions, and Onboarding Forms.
  • Track and monitor support cases to ensure timely resolution and follow-up.
  • Escalate critical client situations to the appropriate level of management and engineering expertise.
  • Provide continual feedback on processes to improve the customer experience.
  • Assist with the end-to-end onboarding process for new customers, ensuring seamless integration of our cloud services into their existing infrastructure.
  • Develop strong relationships with customers, serving as one of their primary points of contact during the onboarding phase.
  • Collaborate with various departments within the company to address inquiries related to onboarding and Microsoft licenses.



Required Skills & Qualifications (must-haves):

  • GSCE (General Certificate of Secondary Education) and A-level (Advanced Level) completion is required (University degree is a plus).
  • 1 - 3 years of experience in customer service or related roles.
  • Some knowledge of Microsoft 365 (Microsoft 365 Admin Center: license assignments, license portal, and billing).
  • High-level attention to detail and time management skills.
  • Previous billing and administrative experience.
  • Experience working with CRM software or subscription management software (e.g., Chargebee, Salesforce, Zoho Desk, MS Dynamics 365 Customer Service, etc.).
  • Capable of learning new solutions, technologies, and platforms quickly.
  • Proficiency in handling customer inquiries via phone and email.



Preferred Skills & Qualifications (nice-to-haves):

  • Licensing knowledge and Microsoft certifications are a plus (e.g., MS-900, AZ-900, AZ-104 etc.).
  • Creative problem-solving abilities and strong business acumen.
  • Process-driven thinking and excellent customer service and multitasking skills.
  • High EQ and ability to maintain a professional demeanor with clients.
  • Ability to explain complex topics to a variety of audiences.



What You Can Expect:

Learning Opportunities: With extensive learning resources and a growth mindset, team members may have opportunities to engage in triaging and support engineering activities. This allows for a dynamic learning environment where individuals can enhance their skills and contribute to diverse aspects of our operations.


Growing into a Tech Career: This opportunity serves as your gateway to immerse yourself in the dynamic technology field. Whether you are starting your career or looking to pivot into the tech industry, our collaborative environment and supportive team provide the perfect platform for professional growth.



Estimated Salary Range: £40,000K - £45,000K (*DOE)



Customer Billing Specialist, Client Support Specialist, Technical Account Specialist, Client Success Specialist



*Trusted Tech Team is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.*

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