Operations Executive

6 days ago

London, UK, United Kingdom sunday Full time

We heard you might be looking for a new opportunity sunday might be the perfect stop for you. Just in case you haven't heard, sunday is an exciting and thriving FinTech startup that's changing the way payments are made in restaurants across the world. We are saving millions of people time at the end of their meal with the simple scan of a QR code.


The coolest thing is we are growing quickly and possibly have the perfect position for you.

At sunday we are creating the future of payments by offering a 360 checkout solution to thousands of restaurants and we are happy that you are considering applying


The Position

As an Operations Executive for sunday, your ultimate goal will be to help the team deliver the best experience to restaurateurs. Your scope of action will start when a restaurant decides to use our solution - you will handle the whole process of getting them set up on the platform, including, providing them with tailor-made QR codes, training the restaurant team and then helping them make the most of our solution.


Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple / You will then be responsible for keeping them happy and making sure they maximise use of sunday.

You will report to the Head of Operations and will collaborate closely with the rest of the UK team to ensure that we are delivering on all our targets and providing the best possible customer service.


Job tasks:

  • Manage the end to end onboarding process & pipeline, ensuring thorough planning and preparation to ensure a successful onboarding.
  • Make restaurant operations seamless though effective and efficient delivery of our product
  • Build menus for our Order & Pay and Hybrid Ordering solutions, based on requirements and organise photoshoots liaising with our clients.
  • Build on & maintain a frictionless onboarding experience, reducing lead time from signed to active and maximising adoption
  • Engage in the continuous improvement of the processes you and your teams build together
  • Drive sunday’s penetration in active restaurants by ideating on creative ways to get restaurants and diners to use our product
  • Solve issues through processes and have your ideas adopted and implemented globally


Who we look for:

  • Project management skills i.e. you are structured, reliable, detail-oriented and communicate efficiently with all stakeholders
  • Passionate about the food and hospitality industry - background working in this sector would be ideal
  • Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks
  • Owner & growth mentality - you will need to tackle challenges proactively and be able to take ownership of new projects
  • Passion for food tech and an itch to roll-up-your-sleeves and build
  • 2-4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
  • Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks.
  • Passion for food tech and an itch to roll-up-your-sleeves and build.
  • Project management skills i.e. you are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.
  • Experience of using InDesign/Canva is a plus.


What we offer

  • Competitive salary and stock options
  • 100% health coverage for you and your children
  • Flexible holiday policy
  • A lot of responsibilities and opportunities to grow


Steps in our recruiting process:

  • Apply with your CV on Linkedin
  • Discovery call
  • Technical Interview/Case Study
  • Managerial Interview
  • Culture-fit/HR interview
  • Offer: we want you


Thank you for taking the time to apply, and looking forward to getting to know you

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).

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