Operations Support Executive

2 weeks ago

London, UK, United Kingdom Sainsbury's Full time
Job Description
We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Our digital team is a big team that reaches millions of customers each week - with tangible results. It's also a place where you could get to discover different parts of the business, as you'll have every chance to experience more than one. The culture in Digital is one of failing fast and experimenting, so from trading through to merchandising and forecasting, you'll be part of a truly agile environment.

In a nutshell

When you join Sainsbury's Digital, you'll join one of the fastest growing multi-channels in the business, working across both the Groceries Online and On Demand propositions. As an Operations Support Executive, you will play a vital role in coordinating and driving the successful execution of the Food Digital Operating Models. With opportunities to engage with internal and external stakeholders, you will contribute to making things happen and ensure the Food Digital Operations team has the right tools to succeed. Our supportive and collaborative environment allows you to continuously develop your skills and expertise while delivering high-quality results for our customers, colleagues, and partners.

Join us and be part of a dynamic and forward-thinking team that thrives on innovation, resilience, and delivering excellence in the ever-evolving retail landscape.

What outcomes I need to deliver

  • Build and maintain strong stakeholder relationships with our store and central teams, suppliers, and third-party partners.
  • Investigate and resolve store operational queries using multiple data sources and systems.
  • Action and maintain existing processes and systems, ensuring integrity and accuracy in everything we do, with key stakeholders identified and kept up to date.
  • Monitor key cost lines to ensure the timely and cost-effective delivery of Food Digital operating models, escalating opportunities as required.
  • Administer and coordinate propositional activities across internal and external teams, including the delivery of key events and trading periods.
  • Identify opportunities to drive the effective resolution of operational pain points, clearly articulating the impact to colleagues and customers.
  • Provide subject matter expertise in support of educational activities, actionable insight to end user customers and adherence to operating model processes and procedures.
  • Support sustainable change, working cross functionally to create value driven outcomes for stores, colleagues, and central teams.


What you need to know and show

  • Subject matter expert on all aspects of our Food Digital Propositions, including Groceries Online and On Demand operational processes, policies, and standards.
  • Familiarity and experience with Food Digital store-facing systems, across both Groceries Online and On Demand.
  • Demonstrate strong commercial awareness, understanding how your work impacts business benefits, colleagues, and customers.
  • Ability to demonstrate effective organisation, proactively prioritising and adapting your workload to timescales.
  • Excellent communication skills with the ability to articulate and present complex work in a clear and succinct manner for wide ranging audiences, whilst maintaining confidentiality where necessary.
  • Proficient with Microsoft Office is essential, analytical experience is preferable.
  • Ability to use your transferable skills to support across the team as required, this may mean supporting project work on a tactical, short-term basis across multiple areas of Food Digital Operations and Development.
  • A passion for delivering innovation in our operations, exploring operational simplification through technology and new ideas, you'll always do the right thing for our colleagues, customers, and the business.

We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 5% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibiity criteria may apply).

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