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Reception Manager
1 month ago
*WELCOME TO A WORLD OF OPPORTUNITIES* *AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. *
*A new era begins at the London Hilton on Park Lane.*
Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.
2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.
*Yearly salary of £34,400*
*BENEFITS*
* 28 days paid holiday increasing with service
* Exclusive high-street discounts through Perks at Work portal
* Industry-leading Team Member discounts on hotel stays for you, your family and friends
* Access to leadership and development programmes through Hilton University
* Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
* Reward programmes, incentives and team member recognition, as well as long service awards
* 50% off in Hilton restaurants and bars (subject to individual outlets)
* Refer a Friend Scheme
* Uniforms provided and laundered complimentary
* Free meals on shift
*What will I be doing?*
* Manage the Reception operations including check in/out procedures in a way that ensures we exceed every guest’s expectations.
* Enhance levels of Guest satisfaction and monitor trends, with a focus on continuous improvement. Ensure all feedback at reception is resolved whilst ensuring all guests leave the reception desk satisfied.
* Manage, train and develop the Reception team
* Proactively drive sales revenues and promote hotel services through the front desk team.
* Ensure the appearance, standards and performance of the Front Office Team is at exceptional levels at all times with an emphasis on continuous training and teamwork
* Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
* Demonstrate positive leadership characteristics to inspire Team Members to exceed standards.
* Ensure all equipment at the front desk is maintained and in proper order for the team to deliver excellent customer service.
* Conduct regular training with the team
* Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
*What are we looking for?*
* An inspirational leader that has reception management experience and is looking into taking first steps towards managing a team.
* Inspirational attitude and fantastic communication skills
* Committed to and takes personal responsibility in delivering exceptional level of customer service
* Very ambitious and willing to strive towards being the best
* Ability to work independently whilst leading a team to achieve never before seen result
* An expert in the usage of OnQ PMS
*ELIGIBILITY*
* In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
* Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)
* *
*EVERY JOB MAKES THE STAY.*
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
*Find out more about all our brands and hotels - **Hilton Brands | Global Hospitality Company*
