Revenue Executive

We are seeking an exceptional Revenue Executive to join the Maybourne Corporate Office Revenue Management team.

As a Revenue Executive you will assist the Revenue team in maximizing revenue and profit associated with rooms from Maybourne through Revenue Management best practices. You will be responsible of continuously reviewing all practices to ensure optimization of all processes and output to provide value to all teams (Sales, Marketing, RSO and Front Office), to co-ordinate, audit, maintain and manage the quality of data entered all Revenue related systems and assist all areas of the business to use this data to its greatest potential.

What will you write in your Maybourne story?

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne.

At Maybourne It is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by realising a global vision to lead the future of luxury, curating distinctive and enriching experiences, from developing our digital capabilities and superior insights to enhancing our unmatched guest experience, to growing the number of hotels, spas, and residences around the world.

Who thrives here?

You are passionate for our work that drives us to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need. You are looking for a career not a job.

The Maybourne experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.

Main responsibilities of the Revenue Executive role include but are not limited to:

• Adding, maintaining and reviewing content on all channels: OTAs, GDS (to include image portfolio and HOD), RVNG, IBE, website and Opera Cloud.
• Daily review, quarterly audit and bi-annual training of GDS (database and sell strategy) and website.
• Rate loading, maintenance and auditing of data across all channels (Opera Cloud, GDS, RVNG, IBE, Web & OTAs).
• Timely and accurate delivery of Business Done and Pick up sheets on a daily basis and be conversant in producing the daily Activity Report. Validation of daily & monthly rooms data and input on STR extranet.
• Monitor and control of contracted allocations ensuring that unsold inventory is returned at the earliest contracted time.
• Check, audit and manage direct connection with OTAs, ensuring rate parity, availability and integrity. Account management, maximization and optimization of OTA portfolio including update of content, inventory and restrictions.
• Ensure all corporate and travel agent profiles are built, updated and linked correctly on Opera. Manage master profiles and distribute daily to ensure Corporate and Travel Agent profiles newly created in Opera are passed to sales as leads.
• Assist all members of the Sales, Marketing and Revenue departments with report writing and data access. Develop methods to ensure these teams have accurate data available in a useable format.
• Oversee and contribute to the production of the month end pack and deliver in an accurate and timely manner. Use initiative to enhance and expedite.

This is an exciting role for a talented, organised individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. You will demonstrate a positive can-do attitude and a genuine knowledge and interest in the luxury hospitality industry.

Successful candidates for our Revenue Executive opportunity will:

• Proven experience in rate distribution, revenue management or a related field within the hospitality industry is essential.
• Experience within the luxury hotel industry would be advantageous.
• Proficient in managing various distribution channels, including online travel agencies (OTAs), global distribution systems (GDS), and the hotel's own booking engine.
• A good understanding of the luxury hospitality market, including knowledge of competitors, customer behaviour, and industry trends.
• Demonstrated ability to create and analyse reports, manage data, and present findings is essential.
• Effective communication skills are vital for coordinating with different departments such as Sales, Marketing and Operations.
• A proactive approach to identifying and solving distribution-related issues like rate parity discrepancies.
• Familiarity with Opera Cloud, Oracle R&A, Salesforce, OTA platforms, Cendyn and proficiency in Microsoft Office tools, including Excel, Word and PowerPoint is required.
• Strong project management skills with the ability to prioritize and execute multiple initiatives.
• Have strong organisational and time management skills.
• Ability to work under pressure, with excellent attention to detail.
• Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills, ability to work collaboratively in cross-functional teams.
• Have a high standard of personal presentation with confident, professional and welcoming personality.
• Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.

Recognition and Career Development

• Referral Scheme Introduce a Star where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne .
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague's Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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