IT Trainer iManage

We are recruiting for a skilled iManage IT Trainer and support Specialist. The role will be supporting our clients most business-critical systems, with a particular focus on an iManage 10 and Windows 11.

Client Details

• A leading global Law Firm

Description

• Design, develop and conduct a training programme for users of core business systems
• focusing initially on iManage and Windows 11.
• Close liaison with IT staff members in Infrastructure, Service Desk and Applications Teams, in
• addition to key business Stakeholders
• Assistance with User Acceptance Testing and to IT Testing staff
• Liaison with users and technical teams to provide feedback on upgraded systems.
• Training needs analysis and IT skills gap analysis
• Delivery of high-quality role specific on-line distance learning and in-person IT Training
• Organisation and promotion of training courses
• Post implementation tailored at desk support to users.
• Effective support to users to navigate the learning curve.
• Strong support to the IT function in managing user adoption.
• Design and creation of a framework for introductory IT Training to new starters
• Regular progress reporting to IT Managers and Stakeholders
• Maintain updated training records
• Evaluation of the effectiveness of training provision
• Technical knowledge, professional qualifications and experience

Profile

• Experience with IManage, Intapp and Inprotech
• Proven experience as an IT Trainer, with a focus on iManage
• Previous experience in application testing and support.
• knowledge of iManage, MS Office and Windows
• An understanding of workflow/case management systems
• Proven experience of designing and implementing training programmes
• Ability to create and develop training materials including online training interactions.
• Confidence in handling stakeholders and working collaboratively within a team.
• Possess excellent verbal and written communication skills.
• Articulate and capable of managing stakeholders at all levels.
• A team player with confidence in facilitating training sessions and collaborating on projects.
• Willingness to travel to UK offices, with the main hub located in the West midlands.

Job Offer

• Working for a Global Law Firm
• Competitive salary
• Join a great team
• Hybrid Working
• Occasional overseas travel