Junior Dynamics CRM Specialist
1 month ago
A leading global Law Firm
Assist users in resolving iManage-related issues and provide ongoing support through helpdesk services or additional training sessions.
Work alongside the IT support team to handle tickets related to iManage and other applications.
Conduct testing of applications to ensure they are fit for purpose, especially during upgrades and project implementations
Facilitate training sessions to introduce users to iManage's basic functionality, emphasising document creation, version control, and search features.
Serve as a trainer for the iManage upgrade, with experience in both the UI and UX aspects.
Develop and implement customised training programs based on the law firm's specific needs and workflows within iManage.
Lead training sessions for new hires to ensure a seamless on boarding process and proficient use of iManage.
Collaborate on Workflow projects, specifically on the customisation of the Inprotech back-end portal.
Contribute to the Desktop Refresh project, ensuring seamless integration and user adaptation.
Support the Windows Upgrade initiative and provide training on the new features and functionality.
understanding of iManage UI and UX principles.
Previous experience in application testing and support.
A team player with confidence in facilitating training sessions and collaborating on projects.
Willingness to travel to UK offices, with the main hub located in the West midlands.
Competitive Rates
Hybrid Working
Occasional overseas travel
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