iManage Specialist

About Our Client

• A leading global Law Firm

Job Description

• Assist users in resolving iManage-related issues and provide ongoing support through helpdesk services or additional training sessions.
• Work alongside the IT support team to handle tickets related to iManage and other applications.
• Conduct testing of applications to ensure they are fit for purpose, especially during upgrades and project implementations
• Facilitate training sessions to introduce users to iManage's basic functionality, emphasising document creation, version control, and search features.
• Serve as a trainer for the iManage upgrade, with experience in both the UI and UX aspects.
• Keep users informed about iManage updates and conduct periodic refresher courses to reinforce key concepts.
• Develop and implement customised training programs based on the law firm's specific needs and workflows within iManage.
• Lead training sessions for new hires to ensure a seamless on boarding process and proficient use of iManage.
• Collaborate on Workflow projects, specifically on the customisation of the Inprotech back-end portal.
• Contribute to the Desktop Refresh project, ensuring seamless integration and user adaptation.
• Support the Windows Upgrade initiative and provide training on the new features and functionality.

The Successful Applicant

• Experience with IManage, Intapp and Inprotech
• Proven experience as an IT Trainer, with a focus on iManage
• understanding of iManage UI and UX principles.
• Previous experience in application testing and support.
• Confidence in handling stakeholders and working collaboratively within a team.
• Possess excellent verbal and written communication skills.
• Articulate and capable of managing stakeholders at all levels.
• A team player with confidence in facilitating training sessions and collaborating on projects.
• Willingness to travel to UK offices, with the main hub located in the West midlands.

What's on Offer

• Working for a Global Law Firm
• Competitive Rates
• Join a great team
• Hybrid Working
• Occasional overseas travel