Payment & Refund Administrator

4 weeks ago

Leeds UK, West Yorkshire, United Kingdom The Ardonagh Group Full time

Purpose of the Role


This exciting hybrid opportunity has arisen to join our Client Money team in Leeds.


This is an opportunity for an enthusiastic, organised, process driven individual who has strong attention to detail, who can manage their own time and workload.


The new and modern office is in Leeds city centre approx. 10 minutes’ walk from the train and bus station and along a bus route.



What you will do


This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more.


  • Work with your manager to set and achieve yearly objectives. Manage your own workload to ensure work is completed to the agreed Service Levels (SLAs) and quality standards.
  • Communicate and build relations with other IBA departments and internal Brokers and businesses to investigate and resolve any queried transactions to avoid further delays.
  • Be proactively involved and support continuous improvement and lean initiatives.
  • Perform reconciliation and process activities across one or more of the following disciplines: Client & Insurer Payments, Payaways (intermediary payment processes).
  • Support audit requests for information and process walk-through exercises.
  • Ensure we are fully compliant within FCA regulations.



Who we are looking for


This is an opportunity for a talented, dynamic individual, with a willingness to learn and develop new skills. The below is a list of traits that we think would suit the role, however this is by no means an exhaustive one.


  • Attention to detail.
  • Excellent organisational skills
  • The ability to use own initiative as well as work within a team environment.
  • The mindset to be adaptable, embrace change and respond positively.
  • Strength to work under pressure.
  • Skills to build relationships and influence stakeholders.
  • Has worked with finance or money in the past.
  • Insurance broking environment experience (desirable).



In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:


  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire Ardonagh family
  • Pensions scheme for when you feel it’s time to retire
  • 24-hour support for physical and mental wellbeing
  • 1 days paid volunteering day to give back to our communities
  • The Spotlight Awards, where we shine a light on the brightest talent across our group


We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.


Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.


If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.


Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.


Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.


The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality

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