Tote Operator

1 month ago

Newcastle Upon Tyne Tyne and Wear, Tyne & Wear, United Kingdom Arena Racing Company Full time

We are looking for a passionate and knowledgeable Tote Operator to join our team at Newcastle Greyhound Stadium.

About us

Arena Racing Company does so much more than lead the UKs largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work

Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, its our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.

What is ARC?

We embrace diversity

We develop our people

We care for our visitors

We think about our impact

We are proud of our sport

Work Perks of being a Tote Operator...

  • Annual passes to attend any of our 21 venues
  • Discounted food & ARC days out
  • Cycle to work scheme
  • Holiday allowance increasing with length of service up to 28 days
  • Company life assurance scheme
  • Discretionary group annual bonus schemes to reward your hard work
  • Support with study through our study assistance schemes

And so much more

About the role:

The Tote Operator will deliver customer betting transactions in accordance with the company policies and procedures and Gambling Commission Regulations.

Due to licensing restrictions all persons applying for this role must be aged 18 year or over.

Responsibilities

  • Gain and maintain an excellent knowledge of the various types of bets and minimum spends.
  • Prepare to receive customers by setting up cash and betting terminal.
  • Manage cash transactions following correct procedure, taking great care so monies balance.
  • When taking bets clarify with customer ensuring correct bet has been placed as bets cannot be rectified after race.
  • Effective operation of both static terminals and hand-held terminals for table service.
  • Safeguard cash by adhering to security procedures.
  • Reconciling cash by completing cash report.
  • Safeguard transactions by verifying identity to ensure no under 18s are involved in the gambling process. Always be vigilant to Challenge 21 policy and recording findings following company guidelines.
  • Always work within the guidelines and regulations of the Gambling Commission with particular attention to vulnerable persons and money laundering.
  • Create a positive impression and be attentive and responsive to customer needs.
  • Work in a timely manner so race time constraints are met and optimal betting time is achieved.

The person we are looking for as a Tote Operator has

  • High level of interpersonal skills.
  • Personable
  • Excellent approach towards time management
  • Works well under pressure.
  • Customer service focused (internal and external).

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.


AMRT1_UKCT

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