Dental Practice Manager

1 month ago

London, UK, United Kingdom LIPS Healthcare Full time

At LIPS Healthcare, we are driven by a passion for excellence, an innovative approach in everything we do and working together to put patients first. You will join a skilled, dedicated team of people who deliver the best in private healthcare. Our goal is to create an outstanding place to work; one that is friendly and supportive, as well as rewarding on a personal and professional level.

This is an exciting opportunity for someone with a creative mind. You will grow and market the practice in liaison with the marketing team at LIPS, growing patient numbers.

Working in our brand-new state of the art dental clinic you will ensure the efficient day-to-day management of the practice and patient journey, following practice protocols.

  • Take line management responsibility for dental employees including responsibility for motivation, objective setting and appraisals
  • The successful candidate will also undertake a Coordinator role providing consultations for patients to assist in treatment uptake.
  • Initially carrying duties and tasks of dental nurse (registration required) until the practice is established.
  • Arrange for and undertake the recruitment and selection of permanent and temporary staff
  • Arrange induction and training
  • Organise disciplinary and grievance arrangements in line with practice policy
  • Keep and monitor staff records
  • Organise, attend and participate in practice meetings
  • Supervise locum members of staff when required and take them through an induction of practice procedures to aid the smooth running of the day and your work.
  • Take responsibility for and supervise all banking procedures, including deposits, payments and checking streamline statements
  • Ensure practice banking is done weekly and all outstanding deposits are banked at the end of each month
  • Ensure reception receipts are balanced daily and are accurate
  • Check and monitor patient plan activity returns and receipts, including monthly schedules
  • Arrange the payment of staff, associates and hygienists
  • Oversee and manage the patient payment policy, including collection of overdue payments in line with practice policy
  • Check that the practice dental materials spend stays within the agreed monthly budget.
  • Maintain high standards of customer service for all patients
  • Maintenance of the practice computer system including back-ups and antivirus software
  • Manage computer files so that they are organised and accessible, or restricted where confidential material is involved
  • Deal with practice mail, in conjunction with the practice owner
  • Liaise with supplier representatives as necessary
  • Ensure practice compliance with health and safety requirements
  • Ensure that practice equipment is serviced and maintained, and this is recorded in maintenance logs
  • Arrange team refresher and update mandatory training
  • Ensure compliance records are up to date, including COSHH.
  • Ensure any accidents or near misses are recorded and reviewed
  • Ensure the practice team is informed of individual obligations arising from GDPR/Data protection law
  • Ensure employees are aware of relevant aspects of data protection law and of their duties and responsibility relating to data protection and patient confidentiality
  • Seek advice where necessary, and provide advice to the practice and practice Complete data impact assessments as necessary
  • Support the practice owner to ensure practice compliance with regulatory requirements of Care Quality Commission

Desirable skills: x-ray qualification, sedation qualification, intraoral scanning, treatment coordinator qualification. Experience in nursing and dental practice management. GDC registration.

  • Desirable skills: x-ray qualification, sedation qualification, intraoral scanning, treatment coordinator qualification.
  • Experience in nursing and dental practice management. GDC registration.

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