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Call Center Representative
1 week ago
Job Title: Contact Centre Agent
Location: Ipswich, IP1 1TD, UK (Onsite)
Job Type: Full Time Contract, 6 Months
The Role:
• Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
• Potential to apply for permanent position (performance dependent).
Performance Objectives:
Excellence:
• Forward on escalated calls in the correct manner
• Maintain and develop knowledge of pension schemes
People:
• Provide support to the administration team
• Support team members during busy periods
• Work as part of an effective team
Clients:
• Answer the phones and respond to members queries to set service standards
• Provide an efficient, professional service to meet all client/members' needs and to promote the Client brand
• Communicate with members via email
• Make outbound calls when required
Financial:
• Hit individual (KPI of 50 calls per day) and team targets
• Ensure timely completion of timesheets
Minimum Criteria & Skills (including education & licenses):
Essential:
• Pass at C or above in English Language at GCSE or equivalent.
• Able to work to a high level of accuracy.
• Able to work well under pressure and meet targets.
• Interpersonal skills to include good written and verbal communication.
• Computer literate.
• Excellent customer service skills and a positive, customer focused attitude.
Advantageous:
• Experience in either DB or DC pensions administration would be an advantage
• Experience working within a contact centre would be an advantage
Please note:
• This is an office-based position with onsite parking provided.
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