Call Centre Representative

1 week ago


Ipswich, Suffolk, United Kingdom eTeam Full time

Job Title:

Contact Centre Agent Location:
Ipswich, IP1 1TD, UK (Onsite)

Job Type:
Full Time Contract, 6 Months

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes.

You may be required to answer queries via email and be asked to provide support to the administration and customer service team.


  • Potential to apply for permanent position (performance dependent).

Performance Objectives:
Maintain and develop knowledge of pension schemes

Provide support to the administration team

  • Support team members during busy periods
  • Answer the phones and respond to members queries to set service standards
  • Provide an efficient, professional service to meet all client/members' needs and to promote the Client brand

Financial:

  • Pass at C or above in English Language at GCSE or equivalent.
  • Computer literate.
  • Excellent customer service skills and a positive, customer focused attitude.
Experience in either DB or DC pensions administration would be an advantage

  • Experience working within a contact centre would be an advantage
This is an office-based position with onsite parking provided.

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