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Call Centre Representative
1 week ago
Job Title:
Contact Centre Agent Location:
Ipswich, IP1 1TD, UK (Onsite)
Job Type:
Full Time Contract, 6 Months
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes.
You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
- Potential to apply for permanent position (performance dependent).
Performance Objectives:
Maintain and develop knowledge of pension schemes
Provide support to the administration team
- Support team members during busy periods
- Answer the phones and respond to members queries to set service standards
- Provide an efficient, professional service to meet all client/members' needs and to promote the Client brand
Financial:
- Pass at C or above in English Language at GCSE or equivalent.
- Computer literate.
- Excellent customer service skills and a positive, customer focused attitude.
- Experience working within a contact centre would be an advantage
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