Customer Service Program Coordinator

5 days ago


Birmingham UK, West Midlands, United Kingdom Johnson Controls International Full time

What you will do

Join us at Johnson Controls and be at the forefront of shaping a safer, more comfortable, and sustainable world. We're dedicated to revolutionizing how we live, work, and play, and we're continuously creating diverse and exciting opportunities for our team to thrive.

As a Program Coordinator for a leading global company, you'll play a vital role in our UK operations. Based in our Birmingham office, you'll lead a dedicated team, managing day-to-day service delivery for a prestigious client. Your team includes field engineers, a manager, and key customer contacts, all of whom you'll collaborate with daily.

What we offer

  • Competitive salary

  • 25 holidays + Bank Holidays and sick pay

  • Hybrid position (office in Birmingham)

  • We offer part time position (30hrs per week over 5 days) or full time (37.5hrs per week over 5 days)

  • Monday to Friday office-based role with a hybrid working option

  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

  • Extensive product and on the job/cross training opportunities with outstanding resources available

  • Encouraging and collaborative team environment

  • Career development through various career ladders including Customer Service

  • Dedication to safety through our Zero Harm policy

  • Access to business resource groups

How you will do it

  • Recording and resolving fault tickets promptly.

  • Efficiently assigning work to meet service level agreements (SLAs).

  • Uploading necessary documents to customer portals.

  • Managing pricing worksheets.

  • Ensuring scheduled maintenance tasks are completed.

  • Generating monthly reports.

  • Serving as a primary point of contact for the customer.

  • Supporting the team manager, including acting as a proxy when needed.

In this role, you'll contribute to our organization's commitment to exceptional service delivery. You'll have the autonomy to excel, supported by a hybrid work environment that allows for some remote work.

What we look for

  • Clear and tactful communication skills.

  • Strong written and verbal abilities, with proficiency in electronic communications.

  • Familiarity with Microsoft Excel and other office software.

  • Self-motivation and the ability to work independently.

  • A track record of meeting strict deadlines.

Join our team and help us shape a brighter future for generations to come.

#LI-MS2

#LI-Hybrid


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