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Customer Service Coordinator

3 months ago

Birmingham Midlands, West Midlands, United Kingdom HAYS Full time
Customer Service Co-ordinator

Your new company
You will be joining a leading provider of infrastructure services, construction, and property developments. As a Customer Service Coordinator, you will be responsible for the daily management of all enquiries received into the business from a client, with the responsibility for meeting and exceeding contract service level agreements. The company is based just north of Birmingham city centre.
Your new role
This is an exciting new role as a Customer Service coordinator. This role will require you to deliver effective and efficient day-to-day service to customers by providing relevant response to enquiries electronically. This role will also include you evaluating and prioritising your workload, as quick responses are vital. You will be expected to develop good working relationships at all levels and helping others when necessary, ensuring common goals are met.

What you'll need to succeed
To be successful as Customer Service Coordinator, you must come from a customer service or operational administration background, ideally within infrastructure, construction and/or property. You must be able to analyse information and action following the correct procedures whilst working to deadlines. You must have an excellent communication style and be able to effectively communicate with all stakeholders. You must be able to organise, multitask and prioritise your workload. You must have experience of managing customer queries and working to resolve the matter, achieving excellent customer satisfaction. This role involves customer resolution and effective complaint handling; therefore, you must be comfortable handling complaints. This is a demanding role, so you must be able to work at a fast pace and work proactively. You must be able to work on site as the job is a hybrid working style, which includes two weeks within office and then two weeks remote.

What you'll get in return
A competitive hourly rate of £15 per hour, with an ASAP start. You will receive excellent training from management. This position is a long-term assignment until 2025.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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