![ISS Facility Services UK](https://media.trabajo.org/img/noimg.jpg)
Client Services Manager
1 month ago
Client Service Manager
Location: Mayfair and Westminster
Hours of work: 40
Contract Type: Permanent
As the Client Services Manager for a state-of-the-art location in Mayfair and St Pauls, London, your role is pivotal in ensuring the safety and delivering memorable experiences for colleagues and visitors.
The facility prioritises diversity, inclusion, culture, community, learning, and innovation.
Job Description
Your day-to-day responsibilities as our Client Services Manager include promoting meeting and event facilities to internal and external clients, acting as the main point of contact for coordination and service delivery.
Your empathy and thoughtful approach will ensure that you are instrumental in creating a working environment that supports individual ambitions, needs, and desires.
In this role you will need to create innovative solutions and contribute to the overall mission of making work a space where every individual can thrive.
Key Responsibilities
- Welcome and engage our Private Bank customers with warmth and bid them farewell on departure
- Proactively grow, develop and maintain strong relationships with prospective and existing key accounts with all our client portfolio
- Create a strong database of client preference and so all needs are covered
- Effective management of the online internal marketing.
- Receive, process, prepare and deliver food and drink orders and experiences
- Keep the service and back of house areas in a clean and safe condition
Professional and Personal Competencies/Qualifications
- Proven experience of working in a fast-paced Hospitality & Events venues or sales environment within the catering and hospitality sector
- Excellent knowledge of meetings, conferences, events, and private members industry
- A confident communicator across all channels; including face to face and comfortability in communicating to high-level decision makers
- Be an effective team player with a bubbly, outgoing personality, and have a natural flair for networking
- IT literate across multiple systems and interests in web management
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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