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Luxury Client Services Manager

4 months ago

UK, UK, United Kingdom Sterling Personnel Ltd Full time

Reporting to: Head of Account

Location: Leicester


This is a great opportunity for an experienced client facing accounts manager looking for their next career move to work in our client services department. They are a fast paced organisation and are looking for someone that has worked in a similar type of role. They specialise

in the supply of POS/POP within the temporary and permanent display industry.


Responsibilities:

 Ensure that the service delivery levels are kept above the client’s expectations.

 Attend Face to face client meetings

 Take ownership of the overall management of the account. Be the main point of contact.

 Produce internal paperwork to brief into the wider team.

 Produce CPA’s for more complex projects to share externally and internally.

 Work closely with internal departments to deliver projects through the manufacturing

facility.

 Problem solving and working well with teams to ensure the delivery of goods to meet the

customers’ requirements.

 Maximise all sales opportunities and look for new opportunities.

 Identify risks to the accounts both externally (competition and financial health) and

internally (quality and delivery problems) before the client is aware of them.

 Provide accurate sales forecasting to your line manager.

 Keep your WIP’s up to date in a timely manner.


The ideal candidate will possess the following traits and abilities:

 Be proficient in Microsoft Office, especially Outlook, XL and Word

 Follow all relevant procedures set out.

 Previous experience within a manufacturing environment is desirable.

 Have good attention to detail.

 Have good administrative skills.

 Have strong communication skills.

 Possess a positive attitude.

 Be organised in their approach to the working day.

 Possess good time management.

 Have an ability to work with other departments towards a shared goal.

 Be able to work independently.

 Have confidence working with differing personalities.

 Carry out other duties as required.