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Cleaning Services Manager

2 months ago

UK, UK, United Kingdom ISS Facility Services UK Full time

Cleaning Services Manager

Location: Halifax, HX3 0PW

Hours of work: 37.5

Contract Type: Permanent


Within the UK, ISS Facility Services - Healthcare provides cleaning and other facilities services to customers across various market segments and geographical areas.

Our Head Office functions offer support and direction on policy and best practices in service delivery, finance, human resources, and marketing.


Job Description

As the Cleaning Services Manager, you will be responsible for managing the service to meet and exceed performance targets while maintaining day-to-day liaison with the client.

You will provide direction, guidance, and support to all ISS staff, ensuring they can effectively carry out their roles.


Your responsibilities include completing all relevant documentation, maintaining accurate records for company systems, and overseeing processes related to sickness procedures, quality monitoring, food hygiene, training, and staff performance monitoring.

If you are committed to delivering high-quality service and fostering a productive work environment, we invite you to join our team.


Key Responsibilities

  • Provide direction, guidance and support to all ISS staff and to ensure they are able to carry out their role effectively
  • Complete all relevant documentation and maintain accurate records for company systems including, sickness procedures, quality monitoring, food hygiene, training and staff performance monitoring
  • Assist in the collation and completion of all Company reports and documentation in relation to the Services provided within the agreed timescales
  • Control and monitor sickness levels within Contract and ensure that P&C processes are followed in managing sickness and absenteeism
  • Create, maintain and enhance effective working relationships with all major stakeholders (colleagues, patients, visitors, PFI Partners & Trust Staff) in line with best practice, in order to ensure satisfaction with our service & to demonstrate commitment to our long-term presence within the Trust
  • Plan, allocate and evaluate work carried out by individuals under the positions control in conjunction with managing annual leave requests and service demand while meeting the required target hours
  • Manage and evaluate objectives and targets for the service as outlined in the business plan. Participate in the preparation of plans, budgets and forecasts


Professional and Personal Competencies/Qualifications

  • Management Degree or Higher Level Diploma and skill based qualification or equivalent
  • BICS trained
  • Previous experience in managing a service contract
  • Sound knowledge of equipment and Health and Safety
  • Previous experience in labour management
  • Previous experience in financial accounting
  • Experience of working with Trade Unions


The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.