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General Manager

1 month ago

Central London London, London, United Kingdom San Carlo Full time

San Carlo Restaurant Group are hiring a General Manager


Our guiding values at San Carlo which have been built directly from Carlo Distefano, and continue today with the second generation of the Distefano Family. We will remain defiantly independent. Each of our award winning Italian restaurants are headed up by its own team of skilled chefs and management, they work with only the best Italian seasonal produce all underpinned by one thing a passion for great food, service and style.


These values will not be compromised You will be joining a company who stands proud with its Italian heritage, so experience from a similar background is essential to continue our story


Colleague Benefits:

  • You will be joining, one of the worlds leading family-owned companies -which means global opportunities
  • Delicious, healthy Meals whilst on duty all free
  • 30% discount in our restaurants, for you and your friends & family
  • Gym discount scheme
  • Squadra our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays
  • Support in training and continuing Professional development
  • Online development training with our San Carlo App lacademia
  • Wagestream giving you flexibility to access, track, build and better manage your pay
  • Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family
  • Free confidential counselling sessions to help with you and your families wellbeing
  • Free online health portal giving you resources at your fingertips to help you reach your goals
  • Access to Hapi-life a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing
  • Bring your friends and take part in our generous Refer a Friend programme and earn up to £1000 per person


Key Responsibilities:

  • Responsible for the increase in revenue and profitability within your restaurant
  • Ensure Manager Controller Profit is in line with the company financial targets
  • Ensure stocks and wastage are monitored, accounted for and kept within an acceptable level
  • Accountable and responsible for accurate delivery of new inventory, with timely invoice processing within the company required timeframe
  • Accountable and responsible for high customer feedback scores on TripAdvisor, Google Reviews and service scans etc
  • Oversee the day-to-day operations of your restaurant locations, ensuring a good working relationship with front of house and back of house team members. Also including managing staff and corrective actions as necessary with support from the head office HR team
  • Managing team rotas, holidays and absences
  • Ensure compliance with internal company policies and industry regulations
  • Accountable for cash handling and governance of closing down procedures
  • Hire new team members through our company Applicant Tracking System and other approved methods of recruitment
  • Train, develop and manage staff to company standards in all aspects of their roles, maintaining high levels of customer service and employee engagement


Required Qualifications & Experience:

  • Experience in a similar role, in a casual dining restaurant with high volume sales
  • Team management experience
  • Excellent communication skills
  • Meticulous attention to detail, highly organised and capable of handling multiple tasks
  • A proactive self-starter who can work independently with good judgement and minimal direction

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